Asurion replacing TP with TP2

[piscesjoey]

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Originally Posted by rose1

What the hell? I'm calling and keep getting hung up on!

Any luck yet?

[aaron580]

Originally Posted by BALiens

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A couple of ppl here did receive their 1lb package lol, since its BNIB, thats where the extra weight is coming from

Well they never told me if it was BNIB or not and 1lb is so light i was wondering if it was a REC or not...

[piscesjoey]

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Originally Posted by aaron580

Well they never told me if it was BNIB or not and 1lb is so light i was wondering if it was a REC or not...

I cant imagine them having any refurb TP2's yet

[israelsanche@gmail.com]

Just got my TP2 ordered as well.
Went to www.phoneclaim.com first to start my claim and offered me the Blackberry Curve, it asked to accept or deny it, once I denied it, it directed me to call asurion. Talked to the rep and she offered me blackberrys and the Treo pro. I told her nicely that those are not anywhere near comparable to the tp and I spent that much for the design and not having the keyboard on front as I accidentally pressed buttons while in my pocket. She apologized and told me that was all she was able to do. I kindly asked her if there was anyone else I could talk to offer me a real comparable phone, she then transferred me to her supervisor who was really nice and asked me why I didn't want the phones, he then put me on hold and then offered me the blackberry tour or the TP2. TP2 should be here on Tuesday. Claim was for a broken screen I legitimately accidentally broke getting out of my car.

[rose1]

Originally Posted by BALiens

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Any luck yet?

Yo, I finally got through. That lady was giving me a hard time man! First she offered me a blackberry 8830 world phone. I was like, I have a sero plan and I cannot use blackberries on it. Then she offered me a tour and a curve. I'm like, Miss, did you not just hear me say that blackberrys are out of the question? Then she offered me a treo pro, I was like cant use those phones, the kb is too cramped. Then she goes, if you want to wai 3-5 business days, we'll have the tp1 in stock. I, of course, said, look, I need my phone and cant wait 3-5 bus days. Then I said, do you have the TP2 available as a replacement? She was straight up like NOPE, you cant get that. Thats considered an upgrade. If you want that, you'll have to call sprint telesales and order it. At this point, I'm ready to cuss her out. I said, miss, all I really want is the same phone I have now, the tp1, you dont have that available. I'm not willing to wait 5 bus days for it to be back in stock. The only phone sprint has that is comparible is the tp2. She goes, well, you can have it! I said to myself,wow, this is crazy. I said well miss, can I speak to someone else please. She goes, are you asking for a manager? I said yes. She says please hold. Then a manager gets on the phone and apologizes for the inconvienience. I told him the only phone that is comparable is the tp2. He agreed. He says I'll be getting the TP2 this monday or tuesday. YES!!!!!

[piscesjoey]

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Originally Posted by rose1

Yo, I finally got through. That lady was giving me a hard time man! First she offered me a blackberry 8830 world phone. I was like, I have a sero plan and I cannot use blackberries on it. Then she offered me a tour and a curve. I'm like, Miss, did you not just hear me say that blackberrys are out of the question? Then she offered me a treo pro, I was like cant use those phones, the kb is too cramped. Then she goes, if you want to wai 3-5 business days, we'll have the tp1 in stock. I, of course, said, look, I need my phone and cant wait 3-5 bus days. Then I said, do you have the TP2 available as a replacement? She was straight up like NOPE, you cant get that. Thats considered an upgrade. If you want that, you'll have to call sprint telesales and order it. At this point, I'm ready to cuss her out. I said, miss, all I really want is the same phone I have now, the tp1, you dont have that available. I'm not willing to wait 5 bus days for it to be back in stock. The only phone sprint has that is comparible is the tp2. She goes, well, you can have it! I said to myself,wow, this is crazy. I said well miss, can I speak to someone else please. She goes, are you asking for a manager? I said yes. She says please hold. Then a manager gets on the phone and apologizes for the inconvienience. I told him the only phone that is comparable is the tp2. He agreed. He says I'll be getting the TP2 this monday or tuesday. YES!!!!!

Hell yeah! Congrats yo! I'm tellin u this is the longest weekend ever waiting for Monday to come, and to make it worse, its raining here, all day long. "Just another manic Monday....", not this time!

[aaron580]

Originally Posted by BALiens

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I cant imagine them having any refurb TP2's yet

Hah well ya I wouldnt think so either has been out log enough. now to wait till monday.... grrrr...

[piscesjoey]

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Originally Posted by aaron580

Hah well ya I wouldnt think so either has been out log enough. now to wait till monday.... grrrr...

U n me both man, well I am havin fun readin all the fuss over the hspl not bein released yet in the tp2 forums lol

[Vip3rV333]

Haha, I decided to join in... its a war zone there.

[cobrakidd03]

I called last night @ 8pm and it was just like taking candy from a baby. The rep told me that my TP2 would be here tomorrow (saturday). Well It has arrived!!!! Oh they wanted to offer me a blackberry 8330 as a replacement for my TP!! This is just to easy.