Asurion replacing TP with TP2 - Page 31

erick10 · #1 (**permalink**) 10-23-2009, 01:04 AM

Quote:

Originally Posted by tomhandsome

Just got of the phone with Asurion. Touch Pro 2 coming saturday!!! Word of advice. Tell 'em "The rep you previously talked to was very rude and hung up on you." Work like a charm!!! Peace!!!

Will try this tommorow morning man.

Vip3rV333 · #2 (**permalink**) 10-22-2009, 11:18 PM

Wow looks like I finally got lucky! I decided to call just now and take my chances and see what would happen. The lady I spoke to said my options were a Curve, Tour, Snap or Treo Pro. I told her that my friend had recently did a claim and was able to get a TP2. She checked the inventory and told me I could get one if I wanted. So of course I said I did! I couldn't get next day shipping though and had to settle for Monday...

Its going to be a very long weekend!

How did you guys get Sat shipping? Damn...

xcon · #3 (**permalink**) 10-22-2009, 11:33 PM

Just called to have a rep not only tell me that she cannot back order me a TP2 as they are 'out' even though you guys have called in the past 10 mins and recieved replacements. I asked to speak with a supervisor after attempting to explain that the phones she listed (Snap etc..) were simply downgrades and not something I was interested in.

So she apparently opened a ticket and left my cell phone number in there so the supervisor could call me back by 11 or tomorrow. How is it you guys are receiving TP2s and for me they're 'on back order'?

Vip3rV333 · #4 (**permalink**) 10-22-2009, 11:38 PM

That sucks man, best thing to do is just call back, suck up to the person that answers (well not suck up just be really nice) and hopefully they can help you out. They have to be seeing different inventory's or something or people to get such varied responses. I just happened to get lucky this time after dealing with other crap. Was like my 6th or so call. If they cant help just hang up or try to get off the line and try again...

I really doubt they keep track of how many calls you do like Sprint actually does...

jutaman · #5 (**permalink**) 10-23-2009, 12:00 AM

looks like the 5th time was the charm, just did what viperV333 said and told them a friend of mine just filed a claim and he got the tp2. worked like a charm. she said i could get it by Saturday if i paid $20 extra or i can wait until Monday to get it. I am gonna wait until Monday. Thanks Viper for the tip

xcon · #6 (**permalink**) 10-23-2009, 12:02 AM

Just got off the phone with the second rep tonight, they ARE in stock and mine is on its way ships for sat.

I remember someone saying they didn't know how we all got sat shipping. Its apparently a shipping option they are supposed to be offering us. I was offered it for an extra $20 obviously I took it.

Can't wait for my phone and Sunday is my 18th B-day this weekend is gonna ROCK!

BTW: Hit Thanks if I helped!

Vip3rV333 · #7 (**permalink**) 10-23-2009, 12:04 AM

Quote:

Originally Posted by jutaman

looks like the 5th time was the charm, just did what viperV333 said and told them a friend of mine just filed a claim and he got the tp2. worked like a charm. she said i could get it by Saturday if i paid $20 extra or i can wait until Monday to get it. I am gonna wait until Monday. Thanks Viper for the tip

Hit the thanks button.

Lol it would be great if it was the same lady, I had the same shipping options... I think her name was Julia or something with a J? Shes like two ppl just called in with the same excuse? They lied to me! I'm canceling both phones and sending them TP's!!!

When I send in my old touch pro can I keep the Batt and stylus? Wanna sell all my extra accessories...

Vip3rV333 · #8 (**permalink**) 10-23-2009, 12:24 AM

Check this out... might also wanna follow the link to sprintusers.com

http://forum.ppcgeeks.com/showthread.php?t=82964

puff601 · #9 (**permalink**) 10-23-2009, 12:56 AM

can some1 please tell me if this is possible with verizon or only sprint? im in the middle of a verizon claim now.

puff601 · #10 (**permalink**) 10-23-2009, 01:00 AM

ahh thanks socal^^^ im calling them again first thing n the morning to try the my friend received a tp2 line =)