Sprint replacing Touch Pro with Touch Pro 2!

[boiker]

Originally Posted by digiblur

Well to be honest I don't know anyone with a Touch Pro that doesn't have problems. I had 8 of them within like 8-9 months. Maybe more... I lost count. The people at the Sprint store knew me well. The only one that lasted a the longest was the original, but the "oil slick" on the screen got me. Then the keyboard and freezing/overheating issues just kept hitting me where I went through 7-8 phones within 6 months. And it wasn't from abuse either.

Same experience as I had. My oil slick TP lasted the longest, but eventually that started to overheat. Each replacement lasted 2-3 weeks at best. All overheated, locked-up, lost EVDO signals, bluetooth problems, etc. Anyway, I feel very fortunate as the store and the CS reps on the phone worked together to get me a Samsung Moment to replace my TP. I love the Moment. I miss the ultra customization of WM, but Android is a speedy and fantastic OS.

[beathookup]

I just recently called CS and got no help what at all. I have been to 4 stores within my area and get the worst customer service ever. I have the same problems as everyone else overheating, freezing on incoming call screen, limited battery after charging. I have gone through CS before and they have been able to send me out a refurb in the past with other phones. Today was no different called because I have to have my phone on the charger to use at all and want to get it taken care of. Called CS and was given a run around and told they hae changed policies and are unable to send phones out without haveing them being checked out by a service center. I told the CS rep that I feel that I do not receive the customer service I deserve while in store. My experiences so far have been horrible in Sprint stores employees messing with thier phones, having personal conversations while helping me, telling the reps whats going on with my phone to only have them check the battery. I do not know what to do but refuse to goto a Sprint store.

[jakobkay]

I dont know if this helps anybody but i bought a ppc 6700 off craigslist for 20 bucks and semi bricked it with a rom, Told the tech i took out the battery and this screen popped up he told me that they upgrade the 6700 to touch pros but he said since theres so many problems going on with the tp he would give me a touch pro 2

[rodcpierce]

i just called today because the keyboard stopped working again. ive had this one for 2 days only. they said they would send me out a nib touch pro to replace this refurb. So hopefully it will be better!!! My first one was awesome, untill the oil slick appeared, then the screen completelly went blank with just a small green bar at the bottom, and was unusable. The replacement lasted about a month, and then keyboard stopped working, this last one lasted 2 days and the keyboard is shot again. Hoping the new one will be as good as my first one!!!

[geodude8888]

Ok let me share with you all my story.

I have a Sero account with sprint and have had it since 2006.

I got a HTC touch pro 1 NIB back in May of 2009. It took about 1 month for the keyboard issues to pop up. I was going to replace it, but it started to work again. The keyboard issue would pop up now and again and I would use the press the space button trick and it would usually work. Fast forward to Sept of 2009. Something happened to my phone where I kept getting the same text messages over and over again. I must have gotten the same text 500 times, but it did not register on my account so I knew it was a phone glitch. I reset the phone and it did not solve the problem. Instead I reactivated my Treo 755P, texting stopped when I opted out of getting the texts.

Ok then a week later, I broke the treo touch screen and decided to reactive my TP. The TP worked for less than a day and the keyboard went out. The space bar trick no longer worked. Went to the local sprint repair shop and they declared the keyboard broken and offered a refribed one, BB Curve, BB Tour, Treo Pro, HTC Snap and then mentioned the TP2. I jumped for the TP2 but it was out of stock. The CSR told me that there have been so many TP coming back that Sprint stopped offering them. I ordered the Treo Pro and went home. Thinking about it, I decided not to get the treo Pro and told them to cancel my order.

Ok went back to Treo 755P. Went back to repair shop on 12-24-09, to see if I could get the touch pro 2. Still not in stock, this time ordered a Palm Pre. I know cant use it with sero, but was thinking about leaving Sero. Then changed my mind and had them send the phone back to Sprint. A week later, I went back and tried to get a BB tour I figured that I could live with the $10 BIS and my wife could use it on her Sero account. Mind you they had offered me this phone 2 times now. Guess what BB tour no longer being offered. They offered me a Curve? Come on now that a 2+ year old phone.

Called today got tech support and asked if I could have a TP2. It was already noted that they had offered it to me back in October but not in stock. The CSR names Yolanda indicated that there were a bunch of people wanting the TP2 at this time and TP people thinking that it was the only compariable phone. She indicated that the HTC Snap was of a like phone. I know this phone is not in the same league as either the TP or TP2. I let her speak and was very nice to her. She put me on hold and then told me that she had noted my file and would be sending me a NIB Touch Pro 2 to me. Got my confirmation number and email.

I guess being patient and nice works out for the best. Again, if they offered be a Tour the last time I went into the repair shop, like they did the 1st 2 times, I would have been 100% happy.

Oh I forgot to add I have no insurance on the phone and my build date was in 3-09.

[DesiChora]

I just called # provided by stook and told them about heating issue. The 1st lady asked me to go thru Asurion since I have TEP on my account and I bought this from someone else and not thru Sprint. Then I asked her whether she is aware of this issue with the phone. She said that lot of phones have one or the other issue. Then I politely ask her whether she will be able to give it a try to rectify this issue. She said that only tech. support people should be able to do it and transferred me to the tech support. Person over @ Tech support was very nice and listened to my issue and said rest of the issues (freezing and non working keyboard) seems to be normal but overheating issue is dangerous and let me see whether he can replace the phone. After brief hold he started confirming my address sending replacement phone. I asked him about the replacement phone. He said that hold on a second as he is not able to see that info. right now. After confirming my address he told me that it's showing many different options (BB Curve, Snap, Pre, TP2) please let me know which one I should order. I said, I guess Pre is not compatible with my calling plan. He said that he is not aware of any such limitations and asked me to go with TP2 as he wouldn't recommend any other phone (surprise, I know) and he did not hear any complaints with TP2. I said okay I will have TP2 since I am Windows Mobile guy for many years. He then gave me my ticket number and said it would be shipped overnight. I asked him whether it will be a new one or refurb? He said, most probably it will be a refurb with the kit (with battery and other accessories). I hope I get it by tomorrow.

So overall it took less than 10 mins for the whole process. As stook has mentioned, be patient and don't be pushy by asking them to replace it with TP2 directly. I hope this helps.

~DC

[hank]

i want to try this, however i want to leave sprint within the next week.

you guys think i could pull this off? or just leave it alone?

[geodude8888]

Originally Posted by hank

i want to try this, however i want to leave sprint within the next week.

you guys think i could pull this off? or just leave it alone?

You mean try to get a Touch Pro 2. Well, I would not recommend it, but I am not in your shoes.

[bradgordie]

Anyone have any good experience with the Gateway Austin store? I have been to the Lincoln Village store several times (because it is closer to my house) for other issues and they have never been real helpful. Trying to decide if I should make the drive out to Gateway or not.

[Daikazetatsu]

Nope I just walked in showed the guy my phone was broke and he took my information and I got the phone next day