[beathookup]

I just recently called CS and got no help what at all. I have been to 4 stores within my area and get the worst customer service ever. I have the same problems as everyone else overheating, freezing on incoming call screen, limited battery after charging. I have gone through CS before and they have been able to send me out a refurb in the past with other phones. Today was no different called because I have to have my phone on the charger to use at all and want to get it taken care of. Called CS and was given a run around and told they hae changed policies and are unable to send phones out without haveing them being checked out by a service center. I told the CS rep that I feel that I do not receive the customer service I deserve while in store. My experiences so far have been horrible in Sprint stores employees messing with thier phones, having personal conversations while helping me, telling the reps whats going on with my phone to only have them check the battery. I do not know what to do but refuse to goto a Sprint store.