[geodude8888]

Ok let me share with you all my story.

I have a Sero account with sprint and have had it since 2006.

I got a HTC touch pro 1 NIB back in May of 2009. It took about 1 month for the keyboard issues to pop up. I was going to replace it, but it started to work again. The keyboard issue would pop up now and again and I would use the press the space button trick and it would usually work. Fast forward to Sept of 2009. Something happened to my phone where I kept getting the same text messages over and over again. I must have gotten the same text 500 times, but it did not register on my account so I knew it was a phone glitch. I reset the phone and it did not solve the problem. Instead I reactivated my Treo 755P, texting stopped when I opted out of getting the texts.

Ok then a week later, I broke the treo touch screen and decided to reactive my TP. The TP worked for less than a day and the keyboard went out. The space bar trick no longer worked. Went to the local sprint repair shop and they declared the keyboard broken and offered a refribed one, BB Curve, BB Tour, Treo Pro, HTC Snap and then mentioned the TP2. I jumped for the TP2 but it was out of stock. The CSR told me that there have been so many TP coming back that Sprint stopped offering them. I ordered the Treo Pro and went home. Thinking about it, I decided not to get the treo Pro and told them to cancel my order.

Ok went back to Treo 755P. Went back to repair shop on 12-24-09, to see if I could get the touch pro 2. Still not in stock, this time ordered a Palm Pre. I know cant use it with sero, but was thinking about leaving Sero. Then changed my mind and had them send the phone back to Sprint. A week later, I went back and tried to get a BB tour I figured that I could live with the $10 BIS and my wife could use it on her Sero account. Mind you they had offered me this phone 2 times now. Guess what BB tour no longer being offered. They offered me a Curve? Come on now that a 2+ year old phone.

Called today got tech support and asked if I could have a TP2. It was already noted that they had offered it to me back in October but not in stock. The CSR names Yolanda indicated that there were a bunch of people wanting the TP2 at this time and TP people thinking that it was the only compariable phone. She indicated that the HTC Snap was of a like phone. I know this phone is not in the same league as either the TP or TP2. I let her speak and was very nice to her. She put me on hold and then told me that she had noted my file and would be sending me a NIB Touch Pro 2 to me. Got my confirmation number and email.

I guess being patient and nice works out for the best. Again, if they offered be a Tour the last time I went into the repair shop, like they did the 1st 2 times, I would have been 100% happy.

Oh I forgot to add I have no insurance on the phone and my build date was in 3-09.