Sprint replacing Touch Pro with Touch Pro 2! - Page 215

TITOMSD · #**2141** (**permalink**) 12-07-2009, 09:46 PM

update: just got back from the sprint corporate store and they are willin to give me the tp2 but i would have to wait 2 weeks cause they are out of stock.. not even the store had any in stock they even took the demo out of display.oh well hope the tp2 is worth the wait

Scoob · #**2142** (**permalink**) 12-07-2009, 09:54 PM

Wow, what's with all of these sudden exchanges for the TP2?
Is it b/c we cannot find any linkages at the HTC site for the Sprint TP1 any more?

Imaginos · #**2143** (**permalink**) 12-07-2009, 10:07 PM

Wouldn't say that is why. More likely it is because some have got lucky. I know I leave my TP2 at home now and carry one of my TP1s all the time. I'll keep putting the miles on them just in case they need swapping too.

Naveronski · #**2144** (**permalink**) 12-07-2009, 10:31 PM

To confirm, the warehouse is out of TP2's. So was my store. Guess what, I get a new TP1. Damnit. I am not happy with this.

TITOMSD · #**2145** (**permalink**) 12-07-2009, 10:37 PM

Quote:

Originally Posted by Scoob

Wow, what's with all of these sudden exchanges for the TP2?
Is it b/c we cannot find any linkages at the HTC site for the Sprint TP1 any more?

well actually i went through 7 replacement tp and was offered the tp2 as a replacement so hey might as well try that..or if i wanted i could get the pre...i would have prefered the hero but it wasnt offered..

deduce · #**2146** (**permalink**) 12-08-2009, 01:01 AM

My TP suffered a slow death. At first, the screen would sometimes not come back on after I did a screen lock. Then after a couple of days the screen stopped working completely but the touch screen was still responsive. Few more days later the touch screen stopped working. The following day the front and side buttons stopped working but would still light up when a call came in. I finally got around to going to a repair center today.

The tech told me they didn't offer the TP anymore due to a high keyboard failure rate (which was the only thing that didn't die on my TP) and said I would get a TP2 instead. He tried to order it then said it was sold out and to come back later to try to get a replacement. I called Sprint but they also said the TP2 wasn't available and had no ETA of when it would be available. In the end, they offered the Pre instead. Looks like I won't be using Windows Mobile till my next upgrade. Hopefully they'll be using the Nvidia Tegra chips by then.

Arterion · #**2147** (**permalink**) 12-08-2009, 04:26 AM

Quote:

Originally Posted by shatner

I wager, no call back, based on my 7 weeks of phone calls, NO calls back.

I actually got a call back from Tech Support once. The guy was really nice. He had to call me back twice, once to confirm that he was able to get his manager to override the "go to the store" policy and do an Advanced Exchange over the phone. The second time to tell me my address had been updated in their system (they had an old one) and that my phone would ship.

UPDATE:
I went to another ASC. Really nice gal there looked at the phone for me. I told her it wasn't marking my texts as read properly. She took it back and came back a few minutes later agreeing it was screwed up, and that she thought a hard reset would fix it.

I knew the problem was in Sprint's new ROM, but just played along. Of course, it didn't fix it, so she offered to replace the phone. She said there was a list of phones I could swap it for, INCLUDING THE TP2, but that it was OOS and had been for a while, and she didn't know when or if it would ever be back in stock for the service centers.

So I looked at all the other phones and asked her about them, just playing along, but as we all know, they're huge downgrades, so I made that clear to her, and I accepted her to order me another TP. I know it will ALSO have the same text problem (if it doesn't have OTHER problems), so at that point, I am going to press her for a TP2 or something that isn't a downgrade. I know the stores can override normal procedure and order a new one, or give me one from the store's stock, because other people have said it's happened.

I am actually kinda miffed at this text problem, it's really annoying. Normally I'd just flash a cooked ROM on there, but I'd have to turn right around and put the stock one on there when I inevitably have to return the phone again.

I am also wondering: What if I bought a brand new TP2, and a week later, it had some terminal defect that required Sprint to replace it. What would they do if they're out of stock? Offer the same crappy phones or a TP, or else you're out of luck? Surely there's some procedure in place for giving the customer a NIB phone that isn't just the store eating the loss.

babyoche · #**2148** (**permalink**) 12-08-2009, 01:36 PM

my tp is working fine, is there way to do a bad flash to my phone? in order to take it back to the store, I don't really have an excuse.

elmerfudpucker · #**2149** (**permalink**) 12-08-2009, 01:42 PM

Quote:

Originally Posted by babyoche

my tp is working fine, is there way to do a bad flash to my phone? in order to take it back to the store, I don't really have an excuse.

It is people like you that has the TP2 in short suppy, not to metion that is fraud.

trackman · #**2150** (**permalink**) 12-08-2009, 01:44 PM

Quote:

Originally Posted by Arterion

I went to another ASC. Really nice gal there looked at the phone for me. I told her it wasn't marking my texts as read properly. She took it back and came back a few minutes later agreeing it was screwed up, and that she thought a hard reset would fix it.

they will replace ur phone because the texts arent read properly. cause i am on the 3rd tp and it hasnt been right since my first one.