Sprint replacing Touch Pro with Touch Pro 2! - Page 172

mulhiny · #1 (**permalink**) 11-29-2009, 02:10 PM

Quote:

Originally Posted by ILMVVM2

My touch pro has pretty much the same issues as everyone else it looks like. I was told my warranty is no longer valid. Weird. Does my visit to the store get entered into my file and does the "invalid warranty" show up somewhere on my account that I can verify it for myself. I don't want to look stupid going to another store trying to get a replacement for my malfunctioning phone.
If my warranty is not good anymore then my next avenue would be to file a claim with Asurion for a replacement due to my phone being cracked as well as the other issues. Not sure what phone I'll get as a replacement if I do file a claim (it better be a TP or even better a TP2). Does anyone know if the replacement phones will have a warranty on them?

I don't understand. If you have insurance you must have the $7 TEP, no? If that's the case, while the HTC Mfg warranty may be expired, Sprint is still supposed to fix anything wrong with the phone other than physical damage. That's what you pay for. The TEP is not a warranty, but insurance. Go to the corp store and ask for a TEP brochure, then hand it to the rep and say "fix my phone"...lol

vzihome · #2 (**permalink**) 11-29-2009, 03:45 PM

what is her cell number...might give it a try...thanks

faintecho · #3 (**permalink**) 11-29-2009, 06:35 PM

Quote:

Originally Posted by vzihome

what is her cell number...might give it a try...thanks

Sorry, I can't share that information. I don't think she would appreciate her number being put out like that.

**Dr.8820** · #4 (**permalink**) 11-29-2009, 06:46 PM

Quote:

Originally Posted by vzihome

what is her cell number...might give it a try...thanks

i have her number and she said to call anytime...*2.

**HBOOT** · #5 (**permalink**) 11-29-2009, 06:49 PM

just hung up with her, she was a sweet heart. She even invited me for a survey at her house

ILMVVM2 · #6 (**permalink**) 11-29-2009, 07:26 PM

Quote:

Originally Posted by mulhiny

I don't understand. If you have insurance you must have the $7 TEP, no? If that's the case, while the HTC Mfg warranty may be expired, Sprint is still supposed to fix anything wrong with the phone other than physical damage. That's what you pay for. The TEP is not a warranty, but insurance. Go to the corp store and ask for a TEP brochure, then hand it to the rep and say "fix my phone"...lol

I do have the $7 TEP. Guess it doesn't matter to the ppl at the store. I did call *2 and talked to a really nice customer care guy. After telling him what was wrong with my phone (I also have a crack in the chrome which I didn't mention cuz there r like 14 issues with my phone that I think override the crack issue) he said since I was a long standing customer I should get a new phone. He didn't even want me to talk to tech support. He gets me on the phone with a account rep and she says they can't just give me a tp2 unless I pay to upgrade, but will send out a comparable phone. I told her a tp would work but I'll probably have issues with it too. I believe a tp is being mailed to me. It is so aggravating to have so many issues with a cell phone whether it cost a lot of money or not.

Will this phone have a warranty if I have the same issues again?

mulhiny · #7 (**permalink**) 11-29-2009, 08:57 PM

Quote:

Originally Posted by ILMVVM2

Will this phone have a warranty if I have the same issues again?

A warranty is not relevant. TEP will cover any malfunction of the device on that line forever. If the phone simply fails, Sprint will fix it. If you drop, smash, water damage, etc. then it goes to Asurion and you pay the $100.

ILMVVM2 · #8 (**permalink**) 11-29-2009, 09:36 PM

Quote:

Originally Posted by mulhiny

A warranty is not relevant. TEP will cover any malfunction of the device on that line forever. If the phone simply fails, Sprint will fix it. If you drop, smash, water damage, etc. then it goes to Asurion and you pay the $100.

Okay thanks for clarifying that for me.
Will I have an issue though with the small crack in the chrome when Sprint gets it after I get my replacement tp?

faintecho · #9 (**permalink**) 11-29-2009, 01:54 PM

When I first heard about this I couldn’t believe it. So I tried it myself.

I spoke to Tech Support the guy seemed to know what he was talking about, listed phones that I could select for my replacement including the TP2 but he had to transfer me to Advanced Exchange. When I spoke to AE they listed phones other than the TP2. Well I gave up for a few days, tried again, and repeated the process.

Eventually this one time I was on hold for I would say over an hour, I was actually in the drive thru of Checkers when I was able to talk to this nice lady. She was a supervisor and told me that the TP2 was unavailable at the moment but that it may become available later. She gave me her personal cell # and told me to call her back in 2 weeks to check to see if it could be replaced for a TP2. In the back of my mind I was thinking, A way for her to get rid of me? No way this number is hers!

About 2 1/2 weeks pass and I decide to give her a call. Got her personalized voicemail and was surprised to see it was legit. Around 24hrs later, about 6pm when I was at a friend’s house she gives me a call back from a Sprint #. "..Let me check if I could place the order for your TP2.. there were some avaible this morning.." put me on hold for a few, came back with an order # ( I think it was 6 or 7 digits ) Well basically she said I should receive the phone by Monday.

So now I am waiting to see if I actually receive a package on Monday/ Tuesday and if it’s actually a TP2.

Wish me luck.

austerville · #10 (**permalink**) 11-29-2009, 03:54 PM

Quote:

Originally Posted by faintecho

Eventually this one time I was on hold for I would say over an hour, I was actually in the drive thru of Checkers when I was able to talk to this nice lady. She was a supervisor and told me that the TP2 was unavailable at the moment but that it may become available later. She gave me her personal cell # and told me to call her back in 2 weeks to check to see if it could be replaced for a TP2. In the back of my mind I was thinking, A way for her to get rid of me? No way this number is hers!

About 2 1/2 weeks pass and I decide to give her a call. Got her personalized voicemail and was surprised to see it was legit. Around 24hrs later, about 6pm when I was at a friend’s house she gives me a call back from a Sprint #. "..Let me check if I could place the order for your TP2.. there were some avaible this morning.." put me on hold for a few, came back with an order # ( I think it was 6 or 7 digits ) Well basically she said I should receive the phone by Monday.

So now I am waiting to see if I actually receive a package on Monday/ Tuesday and if it’s actually a TP2.

Wish me luck.

Good for you, but whatever you do please don't give anyone else that number, including me

The CSR was nice enough to help you out and shouldn't be rewarded by a ton of calls from others. I'm sure there'll be some that will disagree with me, but I don't think we want to discourage the CSRs who are actually happy to help.