Sprint replacing Touch Pro with Touch Pro 2!

[Journeyjeans]

Originally Posted by stratman71

Thats good to know, I must have gotten a lazy rep when I tried to cancel on the phone.

Probably likely. Treat it just like canceling a car insurance claim (which I did actually about a month ago, which is where I got the idea.)

[PhilR8]

Just wanted to add my experience today. My TP has been in poor shape for a while now but today it finally died; it was plugged in, charging, and when I went to remove it from the charger, the screen was distorted and the device wouldn't respond. Tried to do a soft reset with the stylus, and the device turned off but would not turn back on.

Filed a claim through phoneclaim.com/sprint and was told that I would be received a 6850 (Touch Pro) and not a Touch Pro 2. Oh well, at least it'll be almost new...

[Dr.8820]

Originally Posted by PhilR8

Just wanted to add my experience today. My TP has been in poor shape for a while now but today it finally died; it was plugged in, charging, and when I went to remove it from the charger, the screen was distorted and the device wouldn't respond. Tried to do a soft reset with the stylus, and the device turned off but would not turn back on.

Filed a claim through phoneclaim.com/sprint and was told that I would be received a 6850 (Touch Pro) and not a Touch Pro 2. Oh well, at least it'll be almost new...

if you don't have physical damage, take it to a repair center and save $100.

[jparks29]

I got my TP replaced with a TP2...

I called customer support and asked for tech support. Explained my issues, and they said they could give me a Palm, BB, or some other things, nothing about TP2, asked if they could note on the account the issues I was having (oily looking screen, random resets) and they did.

Went into the store, they said they couldn't get me a TP2, but would exchange it for another TP, when they went to order it they said that the TP2 was indeed available as an exchange, but only as refurbished, to which I readily agreed to.

I just picked it up and am about to start customizing now!

Being polite yet firm (and playing dumb) always gets me places

[PhilR8]

Originally Posted by Dr.8820

if you don't have physical damage, take it to a repair center and save $100.

Broken (cracked) bezel near the mic - Sprint store wouldn't touch it. The assistant manager took it back to the tech and returned ten seconds later with the TEP business card. I don't even know how the bezel broke and it was superficial, but they didn't care.

[Dr.8820]

sorry bro!

[mykie]

I got my latest replacement TP, which worked OK for the first few days, except for the recessed power button (have to dig in to press it, very annoying). I took it to the Sprint store to see if they could fix, but they told me it wasn't a problem and wouldn't fix it. So I have an annoying power button, I guess I can live with that...

But now I have an even more annoying issue with the touch screen, which is behaving all sorts of erratic. It seems to think a lot of my button presses are in the lower left hand corner of the screen. Try sliding through TouchFlo, and it hits the Phone softkey. I try closing a window, it clicks the left softkey. It doesn't happen all the time, but when it does, it's obnoxious. I try scrolling DOWN through album, it tries to scroll up at the top.

This is my 3rd Touch Pro, and I'm on the verge of canceling and getting the Nexus One.

[beathookup]

After dealing with instore reps and techs being unable to help and calling sprint and speaking to numerous personal on the phone. I have decided to take one more stab at getting my phone replaced through the store. The last time I spoke to a Supervisor in the Advance Tech Support who said they created an eticket which can be looked up by the sprint rep and explain the problems had so far with store and over the phone with trying to get a replacement phone.

I'm going to make an appointment but wanted to get some feedback on whats the best steps to take with getting them to swap my tp for a tp2 or just another tp hopefully with less issues. I have the normal malfunctions with randon phone shut offs, terrible battery life, laggy when running more then 2 apps, but still have no luck with getting it replaced because they are unable to duplicate the problem. If everything has been noted in my account and a rep transferred me to advance exchange but were unable to send another phone because I have had over 3 replacements this year. Should I be able to get a new phone that day if in stock at the store? Should they be able to order me a tp2? What steps should I take to ensure this is my last trip to the sprint store? Look forward to everyones responses. Thanks in advance

[hamagc]

Originally Posted by PhilR8

Broken (cracked) bezel near the mic - Sprint store wouldn't touch it. The assistant manager took it back to the tech and returned ten seconds later with the TEP business card. I don't even know how the bezel broke and it was superficial, but they didn't care.

this is a common issue with the tp1. the bezal near the mic likes to break. i have had one and my cousin has one thats broken in the same spot (exposes main board).

bad news is this is considered physical damage and sprint can not repair under warranty. phone must be replaced through insurance.

[samaritrey]

Originally Posted by hamagc

this is a common issue with the tp1. the bezal near the mic likes to break. i have had one and my cousin has one thats broken in the same spot (exposes main board).

bad news is this is considered physical damage and sprint can not repair under warranty. phone must be replaced through insurance.

hey mine did that but i just threw it in the bag they gave me and put the broken pieces in as well. they never charged me. lol


too get the tp2 they have to be in stock if they are not then they will get you a tp.