I got my TP replaced with a TP2...
I called customer support and asked for tech support. Explained my issues, and they said they could give me a Palm, BB, or some other things, nothing about TP2, asked if they could note on the account the issues I was having (oily looking screen, random resets) and they did.
Went into the store, they said they couldn't get me a TP2, but would exchange it for another TP, when they went to order it they said that the TP2 was indeed available as an exchange, but only as refurbished, to which I readily agreed to.
I just picked it up and am about to start customizing now!
Being polite yet firm (and playing dumb) always gets me places
