Sprint replacing Touch Pro with Touch Pro 2!

[nasa1303]

WOOT WOOT!!!!!!!!!!!

I finally scored one. i had tons of trouble and it all boils down to talking to the right person. i had so many of them tell me tp2 is not an option. i brought in my third refurb to a corporate store by my work and the supervisor told me i had to get it serviced in a repair center. so i about gave up. well i remember the store that upgraded my mogul to my touch pro last year. it is the first store that sent me a refurb tp a few weeks ago. i was going to give it one more shot then i was going to give up. i walked in and five minutes later i walked out with a tp2 on its way. i told him the problems i had and showed him that the corners were already peeling and i only have had the phone almost a week. he confirmed that it was my third refurb and told me he is setting me up in a brand new tp2. don't know if it is strictly because it would be my fourth replacement or if he was just cutting out all the bs options and throwing me a bone but i am so looking foward to the screen size on the tp2

[anthony.dalmeida]

So does this mean they are in stock now? They weren't earlier today...

[nasa1303]

i don't know where it was ordered from but i was inside a store this morning around 9:30 central time when he said it will be there in 2-3 days

[Tach]

I recently called in due to my screen not displaying correctly (back light would come on but no image) and was offered a TP2 refurb. Unfortunately, as i was talking to the rep it went out of stock.

So while they are replacing TP with TP2s, it all boils down to availability.

[sumo911]

just got off the phone with advanced tech, and my new TP2 will be here tomorrow!

YAYYYYY! SO LONG LOUSY TP!

[tygger]

Originally Posted by Tach

I recently called in due to my screen not displaying correctly (back light would come on but no image) and was offered a TP2 refurb. Unfortunately, as i was talking to the rep it went out of stock.

So while they are replacing TP with TP2s, it all boils down to availability.

So are you getting the TP or did you tell them to hold off until the TP2 comes back in stock?

[brainrepairer]

After calling on & off for last 2 weeks I had a woman tell me yesterday that I need to be carefull calling too often because an eticket is generated each time. If you get too many they are supposed to require you to go to the store to have your phone looked at before replacing and can no longer do it over the phone. I explained I was calling only regarding the same problem each time and had each other tech support tell me to just try calling back and maybe I'll get lucky & TP2 will be available. She told me to be sure to tell them not to generate an eticket so they know to close out without generating one since I'm only calling to check availability of TP2. of course I called today and said that and at the end of the call after finding out it was not available the woman tells me she generated an eticket anyway. So just a word of caution if you're trying to avoid the dreaded 3 hour visit to a Sprint store only to have them not help you. I don't know yet if they will be telling me I have to when it does come to actually replacing my phone, but according to the woman yesterday it is most likely going to be the case.

[beathookup]

I spoke with numerous reps yesterday and since I have had more then 3 replacements I have to go through the store to get a replacement phone. I just cannot bear sitting in another Sprint store for over 2 hours for them to only say my phone checks out fine and they were unable to duplicate the problem. I had a rep create a ticket for me which will show the tech exactly whats wrong with my phone. Anyone take these steps and what was the outcome from having a rep on the phone start and e ticket for an in store replacement.

[nasa1303]

Originally Posted by beathookup

I spoke with numerous reps yesterday and since I have had more then 3 replacements I have to go through the store to get a replacement phone. I just cannot bear sitting in another Sprint store for over 2 hours for them to only say my phone checks out fine and they were unable to duplicate the problem. I had a rep create a ticket for me which will show the tech exactly whats wrong with my phone. Anyone take these steps and what was the outcome from having a rep on the phone start and e ticket for an in store replacement.

i was told over the phone the same thing and was directed to a actual repair center. he made me an e-ticket for the repair center. i couldn't bear spending hours in a store either. I was lucky enough to find a corporate store that has no problems ordering replacements and i was in and out in 5 minutes, no exaggerating. no more than 5 minutes. the first corporate store i went into the douchebag told me that there was no way around getting it looked at in a repair center. It was so "they are not replacing perfectly good phones". i went to the corporate store that upgraded me last year from my mogul to my touch pro and had no problems getting the touch pro 2 upgrade once he found out i had three refurbs in a few weeks period. i got it today and i am in heaven. the screen size is almost enough to give you a hard on after using the small touch pro screen for a year.

[nasa1303]

just look at the difference in the size of the screen. i cut out a sheet of paper to match my touch pro screen size before i took it in to pick up the tp2. major difference