Sprint replacing Touch Pro with Touch Pro 2!

[fishdood12]

So my NEW IN THE BOX TP2 showed up! Only took 4 failures of TP1's before I got mine but its here and I didnt have to pay anything for it!

[izackary]

Took my TP1 only one failure. Guess they just don't LIKE you!!

[allalon1]

OK, i need some help getting the TP2, my TP sucks....I have physical damage around the chrome so i can't get the phone looked at in a Sprint Repair Store, my back plate that holds my battery will fall off with the slightest touch and the battery will fall out with the back plate. I also updated the phone through the sprint firmware update and immediately afterwards it became laggy and slow and . I have called sprint CS probably at least 20 or 30 times trying to talk to sprint about getting a replacement phone, they offered the usual list of craptastic phones and I declined them all. So they offered the TP and I declined that phone because I didnt want to deal with that phone again. I have been trying to get Win Mo device with a physical qwerty keyboard and touch screen. But every rep, Accounting Services Rep, has told me to go through asurion, or there is nothing we can do to. I have even spoken to asurion and they say all I can get is the same model phone as before (the TP). I need advice, I am really tired of calling Sprint to just get nothing in return.

[carepang]

Another success story! It almost didn't work but patience is the key. See you all on the TP2 forum.

[poopboypat]

Hey all, I took my Touch Pro to a sprint store, and the keyboard is not really working anymore and it locks up about 6 times a day. They won’t replace the phone, because I have a crack in the chrome about 2 mm long…. They say the phone is physically damaged and I have to pay $100 to get it fixed… Sad thing is I have had the crack since almost day one of this phone and had no problems till recently.

If there isn’t any way around the $100 is there a way insurance can get me a TP2? I am out of contract for 4 years now, and when the punk tossed (as in threw) the phone back at me and said its $100. I almost called sprint in front of him and canceled my service.

[izackary]

I'd have played butterfingers and missed his toss, then see what he'd charge. :P

[milocas]

Went to Sprint yesturday. My TP1 wouldn't boot up, it froozed while loading up. Sprint said i can get a new phone, I'm getting a TP2, should be here by Tuesday. Finally!!!!

[jr5416]

Just call Tech support guys its that easy but u have to toast ur phone 4times lol in order to get ur tp2 always works

[rodcpierce]

You guys have to get to advanced tech support or level 2 tech. They are the only ones who can help you. And I have to say, being an ass to the tech on the phone will get you nowhere. They dont owe us anything people, so being jerks to them wont help at all. I was offered a TP1 as a replacement which would have been my 4th phone, and I happily took it. But a day had gone by and I hadnt recieved any confirmation, so I called back about it. Guy told me he was pretty sure I had to take it to my local sprint store, but would check with his supervisor. That fella also told me to take it to the local store, that there was nothing they could do over the phone. So i called my local sprint and told them what i was instructed to do, all they would offer me was a Treo 850. I kindly said no thanks, and called sprint back. A fella transfered me to level 2 tech as he called it, and I got the TP2 with no questions asked. He also gave me 25% off all accessories at my local sprint for the troubles with them. Mine should be here tomorrow.

[milocas]

Originally Posted by jr5416

Just call Tech support guys its that easy but u have to toast ur phone 4times lol in order to get ur tp2 always works

Yup, I had my TP1 toasted 4 times! First one was the center/ok button not working, Second was the Micro Sd card slot not reading my card, Third was my keyboard not working, And forth and finally, my Tp1 WILL NOT boot up to home screen, it will the freeze and heat up. Will keep you guys updated when i get my TP2 either tomorrow(If im lucky), or for sure on Tuesday.