Sprint replacing Touch Pro with Touch Pro 2!

[mykie]

I don't know how any of you are able to get the TP2, I am now on my 6th Touch Pro, and Sprint is now refusing to replace any more of them, despite the fact that I have and pay for TEP! Here's the list of issues I've had with this phone:

1st: Keyboard light failed
2nd: Data connection failed
3rd: Random slowdowns/lockups/reboots
4th: Data connection failed
5th: Antenna problem, incoming calls/texts never come in
6th: Randomly powers off

The Sprint store is willing to replace my TP for a TP2 for $200. I've called Advanced Tech Support, but they're only willing to send me back to the store.

With Asurion only (currently) replacing the TP for another TP, should I pony up the $200 for the TP2, or is it still possible for me to convince Asurion to replace with the TP2?

[onelord]

Originally Posted by mykie

I don't know how any of you are able to get the TP2, I am now on my 6th Touch Pro, and Sprint is now refusing to replace any more of them, despite the fact that I have and pay for TEP! Here's the list of issues I've had with this phone:

1st: Keyboard light failed
2nd: Data connection failed
3rd: Random slowdowns/lockups/reboots
4th: Data connection failed
5th: Antenna problem, incoming calls/texts never come in
6th: Randomly powers off

The Sprint store is willing to replace my TP for a TP2 for $200. I've called Advanced Tech Support, but they're only willing to send me back to the store.
With Asurion only (currently) replacing the TP for another TP, should I pony up the $200 for the TP2, or is it still possible for me to convince Asurion to replace with the TP2?

Ok i had this same problem. I had 6 tp withen one yr with all kinds of probs. So i added another phone to my line for a while and i later added the tp back on. It had the small crack on the screen so i started the process with asruion. Afte so many returns your acct will be flaged even if its not your fault. The kept sending me refubs what do they expect. I had to go the back door rout.. it worked..

[rizo]

im tempted to get the hero now. ive stopped using the keyboard on my tp and wm6.5.x is pretty much dead along with who knows how well w7 will be...

[Pao]

From the surface, would them refusing to fix a damaged phone while you're paying TEC be a breach of contract?

Threaten to sue?

[mykie]

I'm sick and tired of touch pro bugginess and hardware problems, so I ponied up the $200 for a TP2. See y'all on the TP2 side!

[JimSmith94]

I finally took my Touch Pro to the Sprint store for overheating. The first time they cleaned the charger port but it didn't help. Second time they said they would order a replacement. Unfortunately all I got was a refurbished Touch Pro.

[jeriel05]

My wife is on her 3rd touch pro and her d pad is coming off, she really hates the phone and wants a blackberry. I remember reading ALOT of pages back about people who where offered bb tour's was anyone successful at getting one or even better yet a bold 9650 since thats what replaced the tour?

[tr0s]

so i've recently started missing my dabbling in the winmo world so i reactivated my old tp.... it was running like dog crap and as usual the keyboard was cutting out so i turned the claim in to asurion. as info, currently they have refurb'd 6850's in stock so here i am with a less than mediocre device that looks brand new and still runs like crap. i'm starting to wonder why i was even missing this damn thing. my tour runs sooooo much smoother. i do have a question though, being that this thing is under warranty with asurion does that mean that a sprint store won't have anything to do with it now? it's obviously an asurion refurb with that gaudy sticker under the battery.

[akmzero]

Originally Posted by tr0s

i do have a question though, being that this thing is under warranty with asurion does that mean that a sprint store won't have anything to do with it now? it's obviously an asurion refurb with that gaudy sticker under the battery.

I work in a SR center for Sprint, and once we see that its a asurion phone we can't touch it. All we can do is software work.

[ricerony]

i took my asurion replacement phone in right after i got it because i couldn't hear a dial tone or anything. Makes you wonder what they actually recondition and how they test it before it goes out...