[rodcpierce]

You guys have to get to advanced tech support or level 2 tech. They are the only ones who can help you. And I have to say, being an ass to the tech on the phone will get you nowhere. They dont owe us anything people, so being jerks to them wont help at all. I was offered a TP1 as a replacement which would have been my 4th phone, and I happily took it. But a day had gone by and I hadnt recieved any confirmation, so I called back about it. Guy told me he was pretty sure I had to take it to my local sprint store, but would check with his supervisor. That fella also told me to take it to the local store, that there was nothing they could do over the phone. So i called my local sprint and told them what i was instructed to do, all they would offer me was a Treo 850. I kindly said no thanks, and called sprint back. A fella transfered me to level 2 tech as he called it, and I got the TP2 with no questions asked. He also gave me 25% off all accessories at my local sprint for the troubles with them. Mine should be here tomorrow.