[allalon1]

OK, i need some help getting the TP2, my TP sucks....I have physical damage around the chrome so i can't get the phone looked at in a Sprint Repair Store, my back plate that holds my battery will fall off with the slightest touch and the battery will fall out with the back plate. I also updated the phone through the sprint firmware update and immediately afterwards it became laggy and slow and . I have called sprint CS probably at least 20 or 30 times trying to talk to sprint about getting a replacement phone, they offered the usual list of craptastic phones and I declined them all. So they offered the TP and I declined that phone because I didnt want to deal with that phone again. I have been trying to get Win Mo device with a physical qwerty keyboard and touch screen. But every rep, Accounting Services Rep, has told me to go through asurion, or there is nothing we can do to. I have even spoken to asurion and they say all I can get is the same model phone as before (the TP). I need advice, I am really tired of calling Sprint to just get nothing in return.