Sprint replacing Touch Pro with Touch Pro 2!

[Dr.8820]

Originally Posted by marlboro_greens

yeah see...now my options are done with.

your other post said you were missing half the case. you can always file an insurance claim, seeing that it would be considered physical damage.

[abrigham]

Originally Posted by marlboro_greens

yeah see...now my options are done with.

Not necessarily. If you have more than one store in your area, you can try a different store. If you don't then you could always try *2. It seems the ones that have had success are the ones that have been persistent, yet professional, and "played dumb" regarding what other phones were available that match the specs/abilities of the TP1.

[cnix303]

Just received my touch pro 2 today in store, Denver, DTC service center. I told them the keyboard crapped out on my first replacement. The lady asked me if I would mind a different phone, and I said I prefer windows mobile, and boom she gave me a pro 2, took 10 minutes. I went to chat online though and asked and complained that tech support couldn't help me and they made notes, AND I told her I need something ASAP as I will be travelling soon...it worked, couldn't believe it. I love this phone!

[lgmayka]

The online advance exchange site has been permanently decommissioned:
---
Dear Valued Sprint Customer:

Thank you for your interest in Sprint's Self-Service Phone Replacement web tool. The web tool was decommissioned on December 11, 2009. Your phone repair needs can now be met through one of the following methods:

All customers can visit a Phone Repair Center to have their handset diagnosed and solution provided. To locate the nearest Sprint Phone Repair Center visit Sprint.com/storelocator and select Phone Repair Center Search.

Corporate-liable customers also have the option of getting phone repair support by contacting Care.

Business Customers can call our Premier Care solutions groups by dialing *2 from your handset or at 800-927-2199.

Business/Government accounts with an assigned representative can contact their respective Dedicated Care Specialist.
---

[TMartin]

Originally Posted by lgmayka

The online advance exchange site has been permanently decommissioned:
---
Dear Valued Sprint Customer:

Thank you for your interest in Sprint's Self-Service Phone Replacement web tool. The web tool was decommissioned on December 11, 2009. Your phone repair needs can now be met through one of the following methods:

All customers can visit a Phone Repair Center to have their handset diagnosed and solution provided. To locate the nearest Sprint Phone Repair Center visit Sprint.com/storelocator and select Phone Repair Center Search.

Corporate-liable customers also have the option of getting phone repair support by contacting Care.

Business Customers can call our Premier Care solutions groups by dialing *2 from your handset or at 800-927-2199.

Business/Government accounts with an assigned representative can contact their respective Dedicated Care Specialist.
---

You should still be able to call for an Advanced Exchange.

[Table83]

Originally Posted by lgmayka

The online advance exchange site has been permanently decommissioned:
---
Dear Valued Sprint Customer:

Thank you for your interest in Sprint's Self-Service Phone Replacement web tool. The web tool was decommissioned on December 11, 2009. Your phone repair needs can now be met through one of the following methods:

All customers can visit a Phone Repair Center to have their handset diagnosed and solution provided. To locate the nearest Sprint Phone Repair Center visit Sprint.com/storelocator and select Phone Repair Center Search.

Corporate-liable customers also have the option of getting phone repair support by contacting Care.

Business Customers can call our Premier Care solutions groups by dialing *2 from your handset or at 800-927-2199.

Business/Government accounts with an assigned representative can contact their respective Dedicated Care Specialist.
---

From a stock finance standpoint this is a good decision. Make it harder to exchange phones, save money. As a TP owner this friggin blows! There is no service center anywhere around me! At all! Like the Sprint website can't find one within 50 miles of me. I live close enough to Idaho Falls you would think there would be one there! I don't like to call in and talk to the sprint people either.

[Arterion]

WOO! Grats on the TP2 shatner! I went to some stores in the Nashville area to no avail, too. What a bunch of D-bags. I just got TP #5 today, and it's still got an issue. I am supposed to get a call back Monday night from Jamie, a manager with Adv. Tech support. I dunno if she'll call. But I think she will, her rep did, and she had a great disposition and sense of humor.

[shatner]

Originally Posted by Arterion

WOO! Grats on the TP2 shatner! I went to some stores in the Nashville area to no avail, too. What a bunch of D-bags. I just got TP #5 today, and it's still got an issue. I am supposed to get a call back Monday night from Jamie, a manager with Adv. Tech support. I dunno if she'll call. But I think she will, her rep did, and she had a great disposition and sense of humor.

Art, THANKS and I wish you all the luck you can get.

Believe me if I could point you in a helpful direction I most certainly would but you got the gist of what to do now and I think you are hitting on a good vein so keep that CSR line open.

I just keep stressing to CSRs that I was disappointed with spending good money on their flagship phone rather than switching to iPhone and then made to feel guilty that I had 5 replacements! I mentioned how I drove the 88 miles round trip numerous times to visit the corporate service location to be treated poorly, even lied to, every time. (those guys over there dont care about anything but a sale and put little effort or care into even that I watched people leave pissed one after another at each visit)
Thankfully the escalations manager was sympathetic. He knew the value of keeping a customer. If this CSR fails, try again and only go the asurion route if you can be assured you can have sprint reimburse your account.

Let us know how it goes! And my suggestion is Cellular Concepts in M'Boro and Smyrna or Absolute Wireless at Vandy are the only stores worth troubling if you have further issues, the others proved to me why I will not ever return.

[GhettoBSD]

I'm telling you guys, we should do a class action law suit. When and where else would customers put up with this sort of treatment? Seriously?

[mulhiny]

After many phone calls and trips to different stores I finally have a TP2 on order. Today was very different that all the other trips. I walked in to the Corp Store, handed them my phone and 10 min later they ordered my replacement. This was my 3rd Touch Pro this month and was offering the typical issues.