Sprint replacing Touch Pro with Touch Pro 2!

[DrUnKeN_TiGeR]

reps on fone always do my replacements i wanna call but i dont wanna screw up my ability to get a tp2 tp already overheated several times

[Spydc]

Well I have two accounts each with touch pros. I was able to get my gf's touch pro replaced from asurion through the warranty portion. She got it about 2 months ago straight from asurion through a warranty exchange. I called asurion and spoke to tech support and told them the keypad wasn't working. They tried troubleshooting over the phone and offered to send me a touch pro. I asked if I could get another model and they offered the touch pro 2. My gf got it already.

But i can't get sprint to swap my touch pro. I tried filing a claim with asurion and they offered a Treo pro. =(

[Arterion]

Originally Posted by Spydc

I called asurion and spoke to tech support and told them the keypad wasn't working. They tried troubleshooting over the phone and offered to send me a touch pro. I asked if I could get another model and they offered the touch pro 2.

I thought Asurion was only for physical damage?

[tok]

Finally! After 1+ month, I just got a brand new TP2 at the Sprint Corporate store! Much better than the TP so far!

[Spydc]

Originally Posted by Arterion

I thought Asurion was only for physical damage?

I thought so too but Asurion warrants any phone they give you from a claim up to 12 months. If you call, there is a prompt stating if you have problems with a phone you recently got. They just transfered me to a tech and he went through the standard troubleshooting steps and offered to replace it over the phone.

[Spydc]

I'm scared to go to a corp store becuz I have a tiny crack on the phone's chrome just above the volume key... but physically the phone is fine other than that. That's like the third time the chrome chipped off at the spot.

[coolwhip1220]

Just picked up my BNIB TP2. Even let me keep the batter cover and stylus, so now my sister has extras. And just for the fun of it, I got my wife the Hero. So now that there's a forum on here for that, I'm going to make her sign up to be a PPCGeek herself, no more helping her. lol.

[shatner]

whoa? Chipped chrome? as long as it isnt from abuse it is covered, there is an extensive thread and bulletin on cracked chome.

[stevenxpham]

Anyone know if Asurion gives warranties for their replacement phones?
I don't have TEP or warranty but I paid the $100 deductible back in March for a replacement TP so it's been under 1yr since my replacement.

[Wally_Gator]

Hello,
Long time lurker, first time poster...
My original TP was bought in March of last year. Great device, until it started to flake about two months ago. I finally brought it in a week ago and they offered me the usual inferior devices. They did not meet my needs.. So I asked about the TP and they told me that they want to get people off of the TP. Then he tells me that I can get a refurbished TP. I asked if there was something that was going to replace the TP and He mentioned the TP2.
We go through the who routine of the WEL list and how they are not available "at this time" to order, but he has seen it.
I receive my refurbished TP... It has been working Ok and then it starts with the lock ups and a garbled screen. I call back to the Corp store and get someone who goes over my account and informs me that my replacement will be in on Friday. I then find out that he is apparently a manager and they are sick of the TP's. He tells me that my TP2 is on order and will be here on Friday.

We will see if it is a refurb or not. I am happy if I get a reliable phone with the same capabilities as my TP..