Sprint replacing Touch Pro with Touch Pro 2! - Page 191

onetwothree · #1 (**permalink**) 12-05-2009, 11:19 PM

I was not able to get my sisters TP replace with a TP2, but i was able to get it for 199.99 out the door.

TechnoBoy · #2 (**permalink**) 12-06-2009, 12:31 AM

I noticed that the TP is not on the website anymore. Does that mean they aren't dishing out refurbs anymore?

Imaginos · #3 (**permalink**) 12-06-2009, 01:21 AM

The outlook doesn't look good, sure. There may be a few miles to go before the TP is finally buried though.

imtony · #4 (**permalink**) 12-06-2009, 06:22 AM

How long does the touchpro have to be active on your account for you to be able to receive a touchpro2? I have the $7 TEP plan.

Arterion · #5 (**permalink**) 12-06-2009, 06:34 AM

Is it normal for Sprint to only carry a phone for a year? I mean, I don't know that the fact Sprint quit selling it is a big deal. They don't offer a lot of phones they used to sell anymore; for instance, the Mogul. But from what I understand, they still somehow find refurbs to send to folks who need them. Or am I wrong, and did they move Mogul people to the TP?

Scoob · #6 (**permalink**) 12-06-2009, 08:34 AM

Quote:

Originally Posted by Arterion

Is it normal for Sprint to only carry a phone for a year? I mean, I don't know that the fact Sprint quit selling it is a big deal. They don't offer a lot of phones they used to sell anymore; for instance, the Mogul. But from what I understand, they still somehow find refurbs to send to folks who need them. Or am I wrong, and did they move Mogul people to the TP?

I was reading that people were mentioning Moguls were still being replaced with Moguls and their are a lot of TP1's being traded back in so I am sure Sprint/Asurion have lots of inventory.

The only thing I can think of as to why the sudden drop of the TP1 is Sprint's excuse that the Tp1's were full of problems- hence the memo to replace with TP2 (sometimes).

onetwothree · #7 (**permalink**) 12-06-2009, 07:53 PM

sprint is still replacing the moguls with moguls and the funny thing is that they still have some 6700 laying around. The best shot is to get it replaced through asurion, for example, sprint is still replacing the htc touch with a touch phone and asurion is replacing them with the diamond

JSMZ · #8 (**permalink**) 12-06-2009, 08:00 PM

just got off the phone with sprint. this is my 5th touch pro, & the digitizer part of the screen is lifting off the phone (probably because of heat) and now the touch screen works when it wants to which is never.

they tried pushing me off to insurance, said nooooo... this phone is only4 months old. escalated to someone else... who escalated to someone else... who.. yep.. escalated me again to someone who i didnt talk to, but is supposed to call me back.

yeah right. who wants to make a wager on if i get a call or not.

EDIT: ok never got a call. called back, got hung up on twice transferred 3 more times before i finally landed at account services.
Replacement Phone Information:
Model Name: UTStarcom Touch Pro

called back and told them to cancel the order. going to store tomorrow. If they give me any BS me and sprint are going to part ways.

shatner · #9 (**permalink**) 12-06-2009, 09:55 PM

I wager, no call back, based on my 7 weeks of phone calls, NO calls back.

Arterion · #10 (**permalink**) 12-08-2009, 04:26 AM

Quote:

Originally Posted by shatner

I wager, no call back, based on my 7 weeks of phone calls, NO calls back.

I actually got a call back from Tech Support once. The guy was really nice. He had to call me back twice, once to confirm that he was able to get his manager to override the "go to the store" policy and do an Advanced Exchange over the phone. The second time to tell me my address had been updated in their system (they had an old one) and that my phone would ship.

UPDATE:
I went to another ASC. Really nice gal there looked at the phone for me. I told her it wasn't marking my texts as read properly. She took it back and came back a few minutes later agreeing it was screwed up, and that she thought a hard reset would fix it.

I knew the problem was in Sprint's new ROM, but just played along. Of course, it didn't fix it, so she offered to replace the phone. She said there was a list of phones I could swap it for, INCLUDING THE TP2, but that it was OOS and had been for a while, and she didn't know when or if it would ever be back in stock for the service centers.

So I looked at all the other phones and asked her about them, just playing along, but as we all know, they're huge downgrades, so I made that clear to her, and I accepted her to order me another TP. I know it will ALSO have the same text problem (if it doesn't have OTHER problems), so at that point, I am going to press her for a TP2 or something that isn't a downgrade. I know the stores can override normal procedure and order a new one, or give me one from the store's stock, because other people have said it's happened.

I am actually kinda miffed at this text problem, it's really annoying. Normally I'd just flash a cooked ROM on there, but I'd have to turn right around and put the stock one on there when I inevitably have to return the phone again.

I am also wondering: What if I bought a brand new TP2, and a week later, it had some terminal defect that required Sprint to replace it. What would they do if they're out of stock? Offer the same crappy phones or a TP, or else you're out of luck? Surely there's some procedure in place for giving the customer a NIB phone that isn't just the store eating the loss.