Sprint replacing Touch Pro with Touch Pro 2!

[Systom]

Originally Posted by dibara2003

anyone from Oahu have any luck with this?

I'm in Oahu, I'm gonna go out and try it tomorrow--will post again with what's up or what happened. I don't have any insurance at all, but I believe I'm still in the one year warranty thing which I'll mention and etc.

EDIT: Shouldn't we all practically be eligible for the one year warranty thing, when was the phone released last year, october 19th-30th or something? I don't quite recall.

[Systom]

Originally Posted by dibara2003

FYI, I had my TP replaced with a TP2. The store did need to order it, however, they said that it is in stock now. IDK if it's a refurb or new one though.

*EDIT* They just called me and said it's on backorder and can't be ordered. They did say that they would order it when the system would let them.

^Didn't see this, what store did you go to and what did you do/tell them exactly?

Originally Posted by Systom

I'm in Oahu, I'm gonna go out and try it tomorrow--will post again with what's up or what happened. I don't have any insurance at all, but I believe I'm still in the one year warranty thing which I'll mention and etc.

EDIT: Shouldn't we all practically be eligible for the one year warranty thing, when was the phone released last year, october 19th-30th or something? I don't quite recall.

I went in today to try to replace two TP's, both with similar issues and same issues that everyone is experiencing with screwed up keyboards and etc. They said I was covered under the one year warranty at one store I went to, and I showed the guy there the print out images and explained further to him but despite that, he said he can't do it but what he could do was offer me a replacement TP or HTC Snap and I was like YEAH, no thanks, he was going to order another two TP's and I didn't wanna bother and questioned him about another store that does actual repairs and headed out that way.
The other store was extremely busy and they were rushing and etc and despite my explaining the issues, they said to do a trouble ticket, leave both TP's there and they'll see if they can fix it. Came back in an hour and both devices keyboards were working again because they replaced 'em--I tried to tell the person there that this has happened before where the keyboard works whenever it wants to and how I had to hard reset it numerous times and not only because of the keyboard, but other varying issues across both TP's. He basically just said well they are fixed now and if something happens again bring them back in to see what's up. So basically you would need to have had phone problems before in your records in order for them to swap out and replace your device with a new one. I'm already having problems with the SPACEBAR on one of the devices where there's no button pushing feeling, I mean it works, but it feels like you're pushing something solid rather than a clickable button and it's super annoying. It's a 30 minute drive away for me and I don't wanna drive back out and wait around again, so I'm gonna call Sprint tomorrow and see what they can do about this. I'll probably try to complain about both devices cuz I really don't wanna sit on the other one either when I already have a big feeling it's going to **** up in due time.

[mlin]

Originally Posted by Systom

...So basically you would need to have had phone problems before in your records in order for them to swap out and replace your device with a new one...

This wasn't the case for me, here's my story.

Called service center and told them I was having problems with the radio. My wife's TP gets delayed text and misses calls while sitting in the same room as me with my Diamond which never skips a beat, obviously not a network issue. I go in to the store, the rep tells me he can replace it with a Pre or a Snap. I wanted neither. Keep in mind there was no record of any malfunctioning of the TP in their system.

I called another store upon leaving. Told the manager that I was just told in another store that they are no longer replacing TPs with TPs as Sprint wants to remove them from circulation. She said yes this was true. I told her I was offered a Pre or a Snap, she told me the Snap is on the list but the Pre is not. She asked what my phone number was and what phone I wanted it replaced with. She offered me the Snap, Treo Pro, BB Curve, BB Tour, and TP2. I took the TP2. It will be in tomorrow and I did not even have to go into the store. This was my first exchange of the TP and the first time I've made complaint about it.

If you look at the details in the screen shot over at howard forums, you will see that multiple replacements are not a requirement in this situation.Apparently Sprint desperately wants TPs off the market. I'm surprised they're offering them to anyone let alone still selling them...

[Systom]

Originally Posted by mlin

This wasn't the case for me, here's my story.

Called service center and told them I was having problems with the radio. My wife's TP gets delayed text and misses calls while sitting in the same room as me with my Diamond which never skips a beat, obviously not a network issue. I go in to the store, the rep tells me he can replace it with a Pre or a Snap. I wanted neither. Keep in mind there was no record of any malfunctioning of the TP in their system.

I called another store upon leaving. Told the manager that I was just told in another store that they are no longer replacing TPs with TPs as Sprint wants to remove them from circulation. She said yes this was true. I told her I was offered a Pre or a Snap, she told me the Snap is on the list but the Pre is not. She asked what my phone number was and what phone I wanted it replaced with. She offered me the Snap, Treo Pro, BB Curve, BB Tour, and TP2. I took the TP2. It will be in tomorrow and I did not even have to go into the store. This was my first exchange of the TP and the first time I've made complaint about it.

If you look at the details in the screen shot over at howard forums, you will see that multiple replacements are not a requirement in this situation.Apparently Sprint desperately wants TPs off the market. I'm surprised they're offering them to anyone let alone still selling them...

Excellent. I'll try this tomorrow and see what they say, if not, I'll call Sprint directly.

[dibara2003]

Originally Posted by Systom

^Didn't see this, what store did you go to and what did you do/tell them exactly?

I went to Dillingham. IMO, they're the best sprint store on the island. The techs there know what they're doing. I think that it helped that I've been through 4 replacements already. The tech just made sure that the problem existed and said that I could choose from the phones on the list. I needed to ask about the TP2 though because they don't have it, but ultimately, they said okay.

I will say, never go to the Ala Moana Blvd. store. Instead of exchanging my phone for a repeated problem as noted on my account, the techs wanted to repair it again. Ultimately, it didn't work and they messed up my antenna and I couldn't receive calls.

BTW, what stores did you go to?

[Systom]

Originally Posted by dibara2003

I went to Dillingham. IMO, they're the best sprint store on the island. The techs there know what they're doing. I think that it helped that I've been through 4 replacements already. The tech just made sure that the problem existed and said that I could choose from the phones on the list. I needed to ask about the TP2 though because they don't have it, but ultimately, they said okay.

I will say, never go to the Ala Moana Blvd. store. Instead of exchanging my phone for a repeated problem as noted on my account, the techs wanted to repair it again. Ultimately, it didn't work and they messed up my antenna and I couldn't receive calls.

BTW, what stores did you go to?

What kinda problems were you having with your Touch Pro exactly, for each one and mostly the latest? And were you covered under the one year warranty or sprint's warranty? Yeah I think that makes a big difference having gone through it four times, with me, I just never bothered or had much time to bother until I heard about this, now I'm trying to make the time. Since I had some business on the leeward side today, I swung into the Kapolei Branch first which was a fail, then I headed out to the next closest branch which was the one in Pearl City where they just replaced the keyboards.
Guess I'll try to phone the folks at Dillingham tomorrow and see what they have to say about it.

[hyakku]

Update:

Went to Los angeles store on 300S broadway first, been there a few weeks ago because my keyboard broke and got a different rep from the one I knew (I should've requested that guy) and was told they were out of keyboards. I brought up the memo and the guy brought it to the techs and then basically told me they first need to try to fix it again before I'm eligible for one. Let him order one and left.

went to another one that said they have keyboards, they didn't after making me waste time driving there.

Next day this phone starts flipping out charging/overheating. Bring it back to 300 S broadway, this time they say there's nothing wrong with it after first trying to claim it may have been liquid damage or the battery. Now I'm just going to wait for the keyboard which I highly doubt will work (obviously something else must be wrong if my keyboard broke THREE WEEKS after getting it replaced, and that was after getting this phone at the end of August, meaning I've had it ALMOST for two months (the fourth one), and then speak to the same rep who said I would be eligible after they try to fix it.

Anyone in LA had any luck somewhere else without all this nonsense?

They all told me it was out of stock on the phone

[uhohitzluke]

Anyone try at the Sprint Store in Pasadena California? I'm heading there after I take my SATs tomorrow at Blair HS. My screen rotation gets all funky and stuff lol. (pardon my typing)

[stevenxpham]

Anyone try this at the Cupertino, CA store?