Sprint replacing Touch Pro with Touch Pro 2!

[dibara2003]

Originally Posted by Systom

^Didn't see this, what store did you go to and what did you do/tell them exactly?

I went to Dillingham. IMO, they're the best sprint store on the island. The techs there know what they're doing. I think that it helped that I've been through 4 replacements already. The tech just made sure that the problem existed and said that I could choose from the phones on the list. I needed to ask about the TP2 though because they don't have it, but ultimately, they said okay.

I will say, never go to the Ala Moana Blvd. store. Instead of exchanging my phone for a repeated problem as noted on my account, the techs wanted to repair it again. Ultimately, it didn't work and they messed up my antenna and I couldn't receive calls.

BTW, what stores did you go to?

[Systom]

Originally Posted by dibara2003

I went to Dillingham. IMO, they're the best sprint store on the island. The techs there know what they're doing. I think that it helped that I've been through 4 replacements already. The tech just made sure that the problem existed and said that I could choose from the phones on the list. I needed to ask about the TP2 though because they don't have it, but ultimately, they said okay.

I will say, never go to the Ala Moana Blvd. store. Instead of exchanging my phone for a repeated problem as noted on my account, the techs wanted to repair it again. Ultimately, it didn't work and they messed up my antenna and I couldn't receive calls.

BTW, what stores did you go to?

What kinda problems were you having with your Touch Pro exactly, for each one and mostly the latest? And were you covered under the one year warranty or sprint's warranty? Yeah I think that makes a big difference having gone through it four times, with me, I just never bothered or had much time to bother until I heard about this, now I'm trying to make the time. Since I had some business on the leeward side today, I swung into the Kapolei Branch first which was a fail, then I headed out to the next closest branch which was the one in Pearl City where they just replaced the keyboards.
Guess I'll try to phone the folks at Dillingham tomorrow and see what they have to say about it.

[dibara2003]

Originally Posted by Systom

What kinda problems were you having with your Touch Pro exactly, for each one and mostly the latest? And were you covered under the one year warranty or sprint's warranty? Yeah I think that makes a big difference having gone through it four times, with me, I just never bothered or had much time to bother until I heard about this, now I'm trying to make the time. Since I had some business on the leeward side today, I swung into the Kapolei Branch first which was a fail, then I headed out to the next closest branch which was the one in Pearl City where they just replaced the keyboards.
Guess I'll try to phone the folks at Dillingham tomorrow and see what they have to say about it.

The first had a mic problem, second- sliding function was messed up, third- software problem with camera (they replaced the camera 2x and it still failed), fourth- my micro sd slot doesn't read. I'm under warranty, but i do have esrp. Is the Kapolei a repair center? If not, that's why they couldn't help.

Just try the Dillingham store tomorrow. I made like I was somewhat ignorant of what could be done, but led them on that I wanted a different model. Hope it works out for you.

If I didn't need a BB add-on, I would have taken the BB Tour they were offering me.

[hyakku]

Update:

Went to Los angeles store on 300S broadway first, been there a few weeks ago because my keyboard broke and got a different rep from the one I knew (I should've requested that guy) and was told they were out of keyboards. I brought up the memo and the guy brought it to the techs and then basically told me they first need to try to fix it again before I'm eligible for one. Let him order one and left.

went to another one that said they have keyboards, they didn't after making me waste time driving there.

Next day this phone starts flipping out charging/overheating. Bring it back to 300 S broadway, this time they say there's nothing wrong with it after first trying to claim it may have been liquid damage or the battery. Now I'm just going to wait for the keyboard which I highly doubt will work (obviously something else must be wrong if my keyboard broke THREE WEEKS after getting it replaced, and that was after getting this phone at the end of August, meaning I've had it ALMOST for two months (the fourth one), and then speak to the same rep who said I would be eligible after they try to fix it.

Anyone in LA had any luck somewhere else without all this nonsense?