Replacement Woes

[Automaton]

Try this link

http://www.nextel.com/en/services/se...olutions.shtml

It's how I got my TP in place of my Mogul. One of the last steps will show you what you are sending in and what they will send you back. If it isn't a TP2, then you can cancel the transaction and try again later.

[Scientific]

Originally Posted by Automaton

Try this link

http://www.nextel.com/en/services/se...olutions.shtml

It's how I got my TP in place of my Mogul. One of the last steps will show you what you are sending in and what they will send you back. If it isn't a TP2, then you can cancel the transaction and try again later.

Tried that link and it gave me an address of a local service rep. Guess you could always try talking to someone at the local store who might feel sorry for you for going through all the TPs

[Medic]

Originally Posted by Automaton

Try this link

http://www.nextel.com/en/services/se...olutions.shtml

It's how I got my TP in place of my Mogul. One of the last steps will show you what you are sending in and what they will send you back. If it isn't a TP2, then you can cancel the transaction and try again later.

I have a legit issue with my phone. I have the oil under the screen issue and the local store isnt much help. I tried going this route but in the end it just refers me back to the one and only sprint repair center i have in town.

Sprints only solution was to have me claim through asurion and they would reimburse me the deductible. Its a solution and its fair and all but the one issue I have is that I have used 2 of my 3 claims you are allowed with asurion. I used one when I broke my phone screen and once when I jumped in a pool to get my daughter out. So if I go asurion route this time I risk not having insurance coverage until may 2010.

[Scientific]

Originally Posted by Medic

I have a legit issue with my phone. I have the oil under the screen issue and the local store isnt much help. I tried going this route but in the end it just refers me back to the one and only sprint repair center i have in town.

Sprints only solution was to have me claim through asurion and they would reimburse me the deductible. Its a solution and its fair and all but the one issue I have is that I have used 2 of my 3 claims you are allowed with asurion. I used one when I broke my phone screen and once when I jumped in a pool to get my daughter out. So if I go asurion route this time I risk not having insurance coverage until may 2010.

I'd call sprint at 800-639-6111 and tell them you'd like to replace the phone under the Sprints Advanced Exchange program...worked for me.

[Automaton]

Originally Posted by Automaton

Try this link

http://www.nextel.com/en/services/se...olutions.shtml

It's how I got my TP in place of my Mogul. One of the last steps will show you what you are sending in and what they will send you back. If it isn't a TP2, then you can cancel the transaction and try again later.

For those being referred to a local service center... Put in 95932 when it asks for your zip code. You just need to pick a zip code where there isn't a service center nearby.

[Medic]

Originally Posted by Automaton

For those being referred to a local service center... Put in 95932 when it asks for your zip code. You just need to pick a zip code where there isn't a service center nearby.

Finally it worked. My local sprint center down played the oil smudge issue under the screen and basically told me it didn't affect the phone so I was SOL.

This replacement will be my 4th TP, 2 for dead keyboards and 1 for a dead screen.

[Automaton]

Originally Posted by Medic

Finally it worked. My local sprint center down played the oil smudge issue under the screen and basically told me it didn't affect the phone so I was SOL.

This replacement will be my 4th TP, 2 for dead keyboards and 1 for a dead screen.

Glad it worked for you. Screw those customer disservice reps