Replacement Woes - Page 5

The Specialist · #41 (**permalink**) 09-20-2009, 03:25 PM

thanks.

i just called sprint and i have to say their customer service is terrible. i have been a customer for 6 years and have always raved about their CS but i honestly just got a customer service robot. to top that off he had a real hard time with english. its just annoying.

for once i'm thinking about switching carriers.

quoted 350 for a TP2.

i just want a TP that works. but so far every one i have gotten has keyboardfail in 2 months. now this one has keyboardfail and touchscreenfail.

fail.

**Sporkman** · #42 (**permalink**) 09-20-2009, 03:57 PM

so you want a TP2 for a tp when they still have Tp to give out ROFL GOOD luck with that

Automaton · #43 (**permalink**) 09-20-2009, 06:03 PM

Try this link

http://www.nextel.com/en/services/se...olutions.shtml

It's how I got my TP in place of my Mogul. One of the last steps will show you what you are sending in and what they will send you back. If it isn't a TP2, then you can cancel the transaction and try again later.

mrenz999 · #44 (**permalink**) 09-20-2009, 07:02 PM

I have 5 TP's. They have all been replaced 4 times each for 4 of them and the 5th one was replaced 6 times. I called and talked to customer retentions. I was told they will replace them all again if needed, but will not offer me any kind of deal on an upgrade to the TP2. I have been with Sprint for 7 years and was with Nextel prior to that. I asked for a supervisor and was told in no uncertain terms that there would be no deal offered to upgrade phones. Now I am trying to figure out which carrier to switch to.

**Sporkman** · #45 (**permalink**) 09-20-2009, 07:06 PM

im on my 9th TOUCH PRO

dibara2003 · #46 (**permalink**) 09-20-2009, 07:10 PM

I'm on my fourth and... I've just gone through 2 camera replacements in 2 days.

**razorloves** · #47 (**permalink**) 09-20-2009, 07:17 PM

A good friend of mine is on her 5th Sprint TP and screen screwed up, so she brought it to repair center and they said that they would try to fix it, but reminded her that after her third return, that she had the option now to get any phone she wants as a replacement. And if the replacement cost more, then she would only have to pay the difference. So, she called sprint and they told her the same thing over the phone and so she said she wanted the TP2 so they said it was only 20 dollars more, and they put her on hold, and when they came back they told her that they could not do it "yet", because they were currently under some contract or policy to NOT give the phone out as a replacement. She called back later and talked to someone else and they told her the same thing.

...and you know what's funny is, the repair center couldn't fix her TP. So when she called sprint a couple times tryin to get the TP2 as a replacement, she finally gave up and said "ok...just send me another TP then." They said "sorry, we are out of stock and have no replacements TP's to send you." lol. So, they were even out of stock on the TP's and still wouldn't send her a TP2.

**Dr.8820** · #48 (**permalink**) 09-20-2009, 07:21 PM

i'm not sure if this is a thread-jack, if so, feel free to flame away. if you had a mogul that went south, got a tp that keeps going south, why would you think the tp2 is any better? imo, htc sucks at phone making. sorry fans.

**razorloves** · #49 (**permalink**) 09-20-2009, 07:26 PM

Quote:

Originally Posted by mr.8820

i'm not sure if this is a thread-jack, if so, feel free to flame away. if you had a mogul that went south, got a tp that keeps going south, why would you think the tp2 is any better? imo, htc sucks at phone making. sorry fans.

i think you're going south, mr. 8820. lol. jk....really...jk
to add to that, i just read a post in the tp2 section that this sprint guy is on his 4th touch pro 2 ALREADY. LOL. i think it's hilarious. I've been lucky, i guess. Over the years, the only htc phone that i had trouble with, was the 6800/titan. Keyboard wouldn't last very long. Every few months i'd have to get it replaced.

Table83 · #50 (**permalink**) 09-20-2009, 07:32 PM

Isn't it a bit soon for this thread to be up already? Glad to see it's here all the same.

Honestly your best bet is to replace your TP. Buy a TP2. Sell your TP.
Works for most people something like this:

Buy TP2 $450-$100 rebate=$350
Sell TP$200
Final price$150

Add $150 if you want to buy it on ebay without contract and a good esn.
http://cell-phones.shop.ebay.com/Cel...=p3286.c0.m282

It will be a while before they will start swapping out the TP, for the TP2 without knowing someone who works for Spint.