Sprint warranty (keyboard doesn't work)

[Biker1]

Originally Posted by nowhy

Thanks for all the feedback. To clarify, my phone right now is the original NIB one that I purchased from Sprint (new contract & switched from another carrier when I got this phone). It's not refurbished, but the one with which they're offering to replace it is refurbished, and the replacement would carry only a 30 day warranty. (The warranty I have right now, if I don't accept the replacement, is one year from the date ofriginal purchase, which would give me a few more months). Sounds like the way to go is to try to fix it myself, and/or accept the replacement and get insurance on the replacement. Thanks, everyone!

I would e chat with Sprint regarding the warranty issue on a replacement device , if it were to be a refurbished unit.
Considering your current device has a one year warranty on it, replacing it with a refurbished unit may start a new warranty which is 30 days on refurbished units.
You may be able to talk them into giving you a new replacement.
The issue is that they may tell you to send the device back to HTC for warranty service which would enable the one year warranty to remain in effect.
Another issue is that you don't have TEP.
If you did, Sprint is usually very amicable in replacing your device in store even though it is a manufacturers warranty issue.
They have done it with me a couple of times. Although, I don't know how they wrote the ticket up, whether as a manufacturing problem or a TEP issue. I guess whatever is better for Sprint.
With e chat, you will have a written record of your conversation.
I have received refurbished units and they look as good as new, at least in my case with my Diamond.
As was previously said, you may not want to send your Pro back to HTC due to the possible lengthly turn around time.
As for in store repair, as long as the repair is doable, such as in your case, getting it done sometimes depends on the Manager and the technician.
Whether the Manager wants to bother given time constraints and whether the technician is capable of doing the repair.
As you stated, you can always try another store for repair, considering your 1 year warranty would remain in effect.
I would e chat first and get the story straight regarding your warranty concerns and go from there.
In closing, you are iobviously in an iffy area. So you need game plan.
Decide what you would like to do, and then you will know better of how to proceed and achieve your goal.
Outcomes can sometimes be better than what the Rules say they will be.
Alot depends on the Rep you speak with or the store Manager you interact with, etc. etc.
Btw, sometimes a few bucks in a hand shake helps to achieve your goal
I know as it has helped me out a few times.
**The last paragraph may be the most helpful of this post

[rdm]

Please don't take this personally but this is 100% wrong.
Sprint changed all of this last spring.

Originally Posted by Biker1

I would e chat with Sprint regarding the warranty issue on a replacement device , if it were to be a refurbished unit.
Considering your current device has a one year warranty on it, replacing it with a refurbished unit may start a new warranty which is 30 days on refurbished units.

Warranty on refurbs by Sprint can be up to 364 days. It is 30 days or warranty period of original handset whichever is longer. If the OP's Touch pro is six months old and he gets a refurb as a warranty replacement from Sprint, Sprint warrants the handset for six more months Free in-store repair or replacement.

Originally Posted by Biker1

The issue is that they may tell you to send the device back to HTC for warranty service which would enable the one year warranty to remain in effect.

They will not send you back to HTC. Sprint warrants the OP's phone for free in-store service, warranty repair or replacement for 12 months with no TEP.

Originally Posted by Biker1

Another issue is that you don't have TEP.
If you did, Sprint is usually very amicable in replacing your device in store even though it is a manufacturers warranty issue.

Sprint will be very amicable and has legally and publicly committed to replacing his device in store for the period of manufacturer warranty.

Read this

[Biker1]

Originally Posted by rdm

Please don't take this personally but this is 100% wrong.
Sprint changed all of this last spring.Warranty on refurbs by Sprint can be up to 364 days. It is 30 days or warranty period of original handset whichever is longer. If the OP's Touch pro is six months old and he gets a refurb as a warranty replacement from Sprint, Sprint warrants the handset for six more months Free in-store repair or replacement.They will not send you back to HTC. Sprint warrants the OP's phone for free in-store service, warranty repair or replacement for 12 months with no TEP.
Sprint will be very amicable and has legally and publicly committed to replacing his device in store for the period of manufacturer warranty.

Read this

The reason why I used the word "may" because I was not 100% certain.
Thanks for the clarification.
I think many customers are not aware of this. In addition, it is possible that certain Sprint employees may not be aware of this.
So being an informed customer regarding this policy can help alleviate many questions.

[MILH0U5E]

Just had my keyboard replaced yesterday for free at the corporate store. Sounded like all corporate stores with service centers just received keyboards for this widespread problem.

With insurance, the fix is free since it's a manufacture defect.

New keyboards are nice too.

[dibara2003]

Originally Posted by MILH0U5E

New keyboards are nice too.

They're different from the originals? If so, please explain.