Quote:
Originally Posted by rdm
Please don't take this personally but this is 100% wrong.
Sprint changed all of this last spring.Warranty on refurbs by Sprint can be up to 364 days. It is 30 days or warranty period of original handset whichever is longer. If the OP's Touch pro is six months old and he gets a refurb as a warranty replacement from Sprint, Sprint warrants the handset for six more months Free in-store repair or replacement.They will not send you back to HTC. Sprint warrants the OP's phone for free in-store service, warranty repair or replacement for 12 months with no TEP.
Sprint will be very amicable and has legally and publicly committed to replacing his device in store for the period of manufacturer warranty.
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The reason why I used the word "may" because I was not 100% certain.
Thanks for the clarification.
I think many customers are not aware of this. In addition, it is possible that certain Sprint employees may not be aware of this.
So being an informed customer regarding this policy can help alleviate many questions.