Sprint warranty (keyboard doesn't work)

[slow4g63]

with the sprint warranty I have got around 7 free HTC 6700 phones, 4 to 5 6800 (mogul) phones, and I'm on my second HTC Touch Pro.
I have not paid a dollar for one of them nor paid a dollar to upgrade phones! Everytime I upgraded it was because the phone was discontinued and sprint had to upgrade me to the next best thing!
sprint warranty FTW!!

[fr0st]

Yea I hear ya. I upgrade from Mogul to TP thanks to the insurance. It's well worth paying 7$ a month for it. Especially for a expensive phone like the TP.

[fairone]

My keyboard stopped responding. I have insurance and took my touch Pro to the sprint store. they didnt have any keyboards so they ordered a new phone free of charge. Go sprint!!!

[TnA-2xXtReM]

Originally Posted by fairone

My keyboard stopped responding. I have insurance and took my touch Pro to the sprint store. they didnt have any keyboards so they ordered a new phone free of charge. Go sprint!!!

It will most likely be a refurbished phone, but it looks and feel like a new one nevertheless

[nowhy]

Thanks for all the feedback. To clarify, my phone right now is the original NIB one that I purchased from Sprint (new contract & switched from another carrier when I got this phone). It's not refurbished, but the one with which they're offering to replace it is refurbished, and the replacement would carry only a 30 day warranty. (The warranty I have right now, if I don't accept the replacement, is one year from the date of original purchase, which would give me a few more months). Sounds like the way to go is to try to fix it myself, and/or accept the replacement and get insurance on the replacement. Thanks, everyone!

[Boo Boo]

refurb units dont look new. i got 2 refurbs in a row and they had obvious defects.

[Avareyne]

Originally Posted by boredandtattooed

im gonna go out on a limb and say that since all ur stats r very new, that your TP was new out of the Box...

the OPs is a refurb, he gets 30 or 60 days(i forget) to say it has issues... your phone, a new phone, has a 1yr manufacturer warranty, thats why they serviced you... hes past the time frame where sprint will feel(or actually is) obligated to fix it

I'm on my 2nd TP which both were new but I am new here. =)

[jjday7]

I have gotten refurbs that were no where near new. I called and complained and got a brand new phone in the box

[TnA-2xXtReM]

Originally Posted by Boo Boo

refurb units dont look new. i got 2 refurbs in a row and they had obvious defects.

Originally Posted by jjday7

I have gotten refurbs that were no where near new. I called and complained and got a brand new phone in the box

That is weird then as for all my refurbed devices in the past (only had 2 TP ever and then other phone from other family members) and they all look like new.. view the attachments. Or maybe it is just luck or something?

[SporkLover]

Try the advanced exchange/replacement program online. I have had good luck through them.... NIB replacements!