UPDATE:Rainbow looking circle - Page 23

resnor · #**221** (**permalink**) 03-30-2009, 01:30 PM

I don't believe that it is a problem with the screen...at least not with mine. Like I said, with my first Pro, once the protector was removed, the rainbow smudge went away. With my second Pro, I've had it now for about two months, and the rainbow smudge is back. It certainly seems to be something with the screen protector.

YL Groper · #**222** (**permalink**) 03-30-2009, 02:48 PM

Quote:

Originally Posted by resnor

I don't believe that it is a problem with the screen...at least not with mine. Like I said, with my first Pro, once the protector was removed, the rainbow smudge went away. With my second Pro, I've had it now for about two months, and the rainbow smudge is back. It certainly seems to be something with the screen protector.

Read my first post a couple pages back

soychulo · #**223** (**permalink**) 03-30-2009, 05:48 PM

I have this and haven't yet had a protector installed. This is frustrating.

gimme5 · #**224** (**permalink**) 03-30-2009, 09:36 PM

Quote:

Originally Posted by mabru2001

Keep playing with it, maybe the digitizer will stop working and then you will want a new one. Theirs a few people on here that said once this starts the screen stops responding. I didn't wanna take that chance.

Yeah, of course, if the screen stops working, I'll get a new one. This thing has been on my TP from day one though. It didn't just show up one day.

AnyGiven · #**225** (**permalink**) 03-30-2009, 10:17 PM

This is my second TP. My first one was stolen on Feb 28th so I called Asurion for a replacement, filed the claim, and paid the 50. I am 3 weeks and some days into my TP and I start seeing the oil slick/rainbow. After reading 23 pages of similar problems on this thread I don't want my screen to start acting up on me. If I call Asurion will they replace my phone for free? I better not have to pay another 50 for this. Should I call sprint first?

ALL THIS AFTER I HOOKED THIS PHONE UP WITH MIGHTY ROM AND ALL THE APPS I WANTED !@*(A$@*!!!

YL Groper · #**226** (**permalink**) 03-30-2009, 11:15 PM

Quote:

Originally Posted by AnyGiven

This is my second TP. My first one was stolen on Feb 28th so I called Asurion for a replacement, filed the claim, and paid the 50. I am 3 weeks and some days into my TP and I start seeing the oil slick/rainbow. After reading 23 pages of similar problems on this thread I don't want my screen to start acting up on me. If I call Asurion will they replace my phone for free? I better not have to pay another 50 for this. Should I call sprint first?

ALL THIS AFTER I HOOKED THIS PHONE UP WITH MIGHTY ROM AND ALL THE APPS I WANTED !@*(A$@*!!!

install smart phone tracker

If you phone gets jacked, you can send it a text and it will email you lat and long info with a google map link.

Install sprite back up.

WHEN (not if) your screen stops working, have them send you a new one for free (due to the defect) and use sprite to restore. Im on my third due to this issue and after a custom rom flash on my new ones, it takes less then 2 minutes to have my phone imaged to the exact txt my broken phone was on. Every app, every setting..

**Big D5** · #**227** (**permalink**) 03-30-2009, 11:27 PM

An update I picked up my Brand New In The Box Touch Pro from my Sprint store today. No hassles what so ever!

blkout01 · #**228** (**permalink**) 03-31-2009, 10:04 AM

This is not an with any screen protectors. This is a known issue with the TP. It is a manufactures defect, the only problem is if you have had your phone for a while and wait to take it in normal/heavy finger use can also cause the same issue. Therefore if you get a phone that has this problem (normally as soon as you take it out of the box) you need to take it in. If you take it in right away and show them that you haven't had the phone long then it is "supposed" to be a free swap out. If they do not want to do a exchange with the phone simply ask for the store manager and try explaining that it came like that. If you are still having no luck call in to sprint and talk to them about it.

This is kind of like the white spot on the mogul. Some said that it eventually caused the screen to stop working. Others had said the white spot grew and took over the screen.

Bottom line if you really want the phone replaced because of the rainbow on your screen don't give up. Even when they tell you no or that it will cost you always get names of who you talked to and document it. You'd be surprised some service reps will have a change of heart once they see your documenting everything. Also some reps don't give a $h!T and will give you a fake name. If enough people have the same issue it can lead to bigger problems for the company if taken action on....

Good luck

Vertech · #**229** (**permalink**) 03-31-2009, 10:27 AM

I called Sprint last night and they told Asurion to credit me the fee for a new phone. So it either got shipped out last night or early today, either way its on its way 2nd day air. They even told me just to ship the only phone back and keep all the accessories!

falzon03 · #**230** (**permalink**) 03-31-2009, 05:43 PM

yeah well you better keep all the accesories lol...their just shipping you a phone with no battery in a little box lol....nothing else lol....o well maybe a stylus and a back but not sure haha

Quote:

Originally Posted by Vertech

I called Sprint last night and they told Asurion to credit me the fee for a new phone. So it either got shipped out last night or early today, either way its on its way 2nd day air. They even told me just to ship the only phone back and keep all the accessories!