TP Locking Up Overnight

[Costas]

Originally Posted by ScrapMaker

Two questions:

1) What ROM are you using, and what have you tried?

2) What software do you have loaded, and what software do you have actively running, (including ActiveSync,) when the freeze occurs?

Palringo, TorchButton, Google Maps, WMWifiRouter, and a few misc games, all installed onto the phones memory. In the task manager, nothing was running, not even ActiveSync. I had the alarm set to 8:30am, woke up at 8am with screen on the TP indicating 6:03am. Also had 3 text messages that came in overnight, but I was forced to do a soft reset and never found out what they were or who they were from. Wonder if there's a way to find out.

[ScrapMaker]

Originally Posted by Costas

Palringo, TorchButton, Google Maps, WMWifiRouter, and a few misc games, all installed onto the phones memory. In the task manager, nothing was running, not even ActiveSync. I had the alarm set to 8:30am, woke up at 8am with screen on the TP indicating 6:03am. Also had 3 text messages that came in overnight, but I was forced to do a soft reset and never found out what they were or who they were from. Wonder if there's a way to find out.

If you install DashWire, your messages are instantly uploaded. The ones you have missed already, are gone forever.

Some WM core builds have this problem where the messages don't stick. Sometimes if you soft-reset after getting messages, (within 5-20 minutes,) you can lose them, forever.

Other builds let you soft-reset instantly, and keep everything. The stock ROMs tend to be bad about this.

[m1chaelmichael]

I used to have this problem but after hard resetting it went away for a month or so. Then it happened again last night.

Have people been contacting HTC about this problem?
Here's a web form you can fill out, hopefully if enough people speak up they will address the problem.

http://www.htc.com/www/CS_Mail.aspx

[blazinazn]

Originally Posted by m1chaelmichael

I used to have this problem but after hard resetting it went away for a month or so. Then it happened again last night.

Have people been contacting HTC about this problem?
Here's a web form you can fill out, hopefully if enough people speak up they will address the problem.

http://www.htc.com/www/CS_Mail.aspx

I contacted HTC and here is what they had to say on the issue:

Thank you for your inquiry about your Touch Pro freezing.


We understand that it is important you receive all the information to best utilize your device.There are generally a few underlining causes that would make your SPECIFIC DEVICE freeze.If the phone does not have more than 5MB of free storage space on the phone, it can cause your phone to freeze or slow down dramatically.Here are a few troubleshooting steps that may assist you in preventing your phone from freezing.To check to see how much free storage space is available on your phone, click on Start > Settings > System tab > Memory.If you have a lot of read message, either email or SMS, please delete the old messages from your phone.If you surf the internet on your phone, the browser may need to have the cache memory, history, and cookies cleared.

• Open Internet Explorer, select Menu
• Go to Tool, then Options.
• Select the Security tab
• Tap Clear Cookies
• Select the Memory tab
• Adjust the number of days for the history to a minimum, tap Clear History
• Tap Delete Files

If you are still experiencing the freezing problem, remove any 3rd party programs that you are not using from your phone.After completing these steps, go back and check to see how much free storage space is now freed up on your phone.If the device is still freezing on you after completing these steps, you may have to do a hard reset.

• Press and hold both the Volume Down and OK keys (the bottom key on the left of the phone and the center, circular key on the face of the phone).
• Insert the stylus tip into the reset hole at the entrance of the stylus holding slot (as if you were doing a regular soft reset). Once the
• Screen goes blank release the stylus.
• When a prompt on the screen appears asking if you wish to clear all data on the device, press the Volume Up key as indicated by the prompt.
• Allow the device a couple of minutes to fully restart and let all device customizations finish before touching any button or tapping on the screen.

I hope we have answered your question in detail. Feel free to contact us again if you have any further questions.

HTC Technical Support


I have plenty of storage space and I keep my inbox/outbox clear and I have my cache for Opera stored on my SD card. And I've already done a Hard reset.

[badmoon8081]

I personally contacted HTC 2 nights ago. The rep said that a hard reset usually fixes software glitches, such as freezing, on HTC mobile devices. However, we all know that doesn't work. He also said that I could send my phone in for repair. Worthless!!!!!!!

[jamz]

Yeah...I spoke with an HTC tech the other day and he said my DEC/HEX numbers did not sound right when I read them off. He said they should start with a zero. Mine did not. He said it sounds like a refurb even though it was advertised as new. Not sure about that one.

Anyways I boxed mine up and sending to HTC for analysis. Oh well - just like the new model car analogy - you never buy the first year release /model - too many bugs. Seems to apply to phones also. Live and learn!


jamz

[n8mack33]

I have been getting the freezing the last few nights with the alarm on. Without the alarm on it doesn't seem to have a problem. I'll keep testing. Its funny though because sometimes you can see what time it froze. The other night mine froze at 11:30pm with a 7:30am alarm on.

Could it depend on the rom becuase I am using scrosler's 2nd rom (not the latest), but his first one didn't seem to have this problem. I can't be sure though because I don't remember whether I was setting the alarm. I will try his latest and see if I have the same problem.

[n8mack33]

Originally Posted by n8mack33

I have been getting the freezing the last few nights with the alarm on. Without the alarm on it doesn't seem to have a problem. I'll keep testing. Its funny though because sometimes you can see what time it froze. The other night mine froze at 11:30pm with a 7:30am alarm on.

Could it depend on the rom becuase I am using scrosler's 2nd rom (not the latest), but his first one didn't seem to have this problem. I can't be sure though because I don't remember whether I was setting the alarm. I will try his latest and see if I have the same problem.

Haven't changed roms yet, but I turned off the alarm and it hasn't locked up in the last few days. I'll try reenabling the alarm and I bet it will start locking up again at night.

[jmorton10]

I have a feeling this almost HAS to be ROM related.

I have a Sprint TP that I flashed to the leaked Verizon ROM & activated on my VZ account a few months ago. I have has ZERO problems with it including alarms (& it is absolutely LOADED with programs/add-ons/tweaks etc).

When I had my Titan's, I was constantly flashing ROM's etc (I could swear I flashed a new ROM every day for a month once). I keep looking for an excuse to flash this phone to a different ROM (as I LOVE tweaking/troubleshooting etc), but I can't come up with one.

This phone is plugged into a cradle every night & has had AT LEAST two alarms set in it every single day I've owned it. I can't say it's NEVER frozen up, but the times it did where my fault & would have happened in any system. The "wake-up" alarm has gone off religiously five days a week, week in & week out ever since I got the thing.

~John

[cornelious2]

I would have to agree with you jmorton at least on your last part. I think some roms have certain settings pre-set that stops the lockups, but all in all I think the reliable freezeups people are having is because of something they specifically are or aren't doing. the biggest thing being to uncheck the today timeout. the next biggest thing is to close all running applications before going to bed. (not just the x going into task manager and closing everything manually.)
after that is probably loading tweaks or programs that aren't fully understood which cause lockups under certain conditions.

all in all nomatter the rom I have used I have not had a locking up issue since I started making sure that small list is taken care of. but before I understood this, I cannot tell you how many lockups I have had over the years.