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Old 12-31-2008, 02:08 AM
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jamz
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Re: TP Locking Up Overnight

Hi..new user here. Received TP for Xmas and five days later is started acting weird. This morning my TP is now a paper weight!. I turned off the phone last night before bed and attached to charger. Pulsating white light around enter key...looks normal. I wake up this morning and the light is solid white. I can't get the phone to turn on no mattter what I try.

So I drive to three different repair centers and non-one in the centers have even seen a TP. One tech didnt even know how to open it!. One tech pulled the battery and magically got it to boot up. Even thought I tried that many times.

So it boots and looks normal so far. I jump in my car and take off. I look down and the phone is frozen. I soft reset. The phone keeps freezing during the TF3D load. Finally it seems to be working and then freezes for the last time.

Completely dead. Pull battery many times..no go!. Does not charge at all. I measured the battery voltage a little under 5V. I did notice few times where the phone got rather warm near the ear piece. Its not the battery getting warm but the electronics.

The girlfriend purchased the phone NEW from an Ebay seller being that Sprint has been sold out. I called Sprint support and they wont honor the warrenty because It was not purchased through them.

I called HTC...their analysis is the phone is defective but they say Sprint should handle the issue.

So I call Sprint a few more times hoping to get a different response - no luck. I have the TEP that was transfered from my old phone. So in order to take advantage of TEP, I have to basically break my phone and spend $50.00 to get a replacement for a new 5 day old phone that should be covered under the manufacturers warrenty that no-one will honor. Of course Sprint has no TP in stock so I wouldn't get a replacement anyways!

So I'm pretty much screwed here unless I can get the original receipt from the seller because Sprint wants to verify when it was purchased for warranty purposes. I said the phone has only been out for 3 months so the purchased date is meaningless its still under manufacturers warranty!!!!

Sprint tells me there are many known issues with the TP. HTC tells me that the Diamond has the issues not the TP.

So I sit here looking at this nice looking paper weight...SOL..

ON the funny side...the last app I ran was TomTom with OZZY and I swear right before the phone died OZZY yelled something about the F*KING phone lol!

Later..jamz

Last edited by jamz; 12-31-2008 at 02:37 AM.
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