Does anyone else have a crack in the chrome? - Page 32

**Dragon2** · #1 (**permalink**) 09-15-2009, 12:38 AM

my old pro got a crack in it as well, no dropping or anything else as well..

bit1 · #2 (**permalink**) 09-15-2009, 10:39 AM

WOW! Thanks guys . I just called and am getting my new phone tomorrow! All this time I thought there was nothing to be done about the crack in my chrome!

**CozBoogie** · #3 (**permalink**) 09-15-2009, 12:03 PM

Threads merged.

late,
Coz

DrUnKeN_TiGeR · #4 (**permalink**) 09-15-2009, 11:01 PM

WOHOO brand new tp replacement received today love next day shipping

mikldom · #5 (**permalink**) 09-16-2009, 07:12 PM

I did a search, but I have some other questions, and looking for suggestions.

How do I handle going into a store and addressing the chrome flaking issue? I mean it is not bad, and does not affect functionality. I seem to recall reading this is a known issue, and they just replace them in the stores.

Also.. is the D-pad supposed to scroll but just rolling your thump around it? it does not do anything for me unless I actually push the edges for up/down and left right. I have never seen that work like I am thinking it is supposed to.

I already have a TP2 on the way and will be here tomorrow for my other line, but with a couple of issues with my TP, and it being almost a year old, if something not right, I would like for it to be right.

Thanks..

abrigham · #6 (**permalink**) 09-17-2009, 10:51 AM

Can't answer your question about the chrome flaking issue, but regarding the D-Pad scrolling - using the touch sensitive area around the D-Pad to scroll will only work in certain apps. In most apps it just zooms, or changes text size.

**Cicatrize** · #7 (**permalink**) 09-17-2009, 11:36 AM

The chrome flaking never was an issue for me until a couple weeks ago, and I got the phone last October when it came out. It started by coming off in tiny little pieces, then it was a "crack". The crack, as it turns out, was actually a crack in the plastic RIGHT next to the screw underneath the keyboard that sits 1mm away from the edge. What a stupid spot for a screw hole. That piece came off my device yesterday in a store. Now I'm pretty pissed, and I don't think they will replace for cosmetic issues. Oh, and I have NEVER once dropped this phone or abused it.

Hell, they wouldn't even replace my Touch when I had a big fat dark spot in the middle of the screen. I had to pay $50 to get a new one. I'm quickly becoming an unhappy Sprint customer due to how they are handling repairs.

I called today because my USB port stopped working (of course, one more thing) and they said I need to call Asurion and pay $100 to get a new one.

**[sammich]** · #8 (**permalink**) 09-17-2009, 11:41 AM

Regarding the DPad:

Moving your finger around the circle will let you zoom in on SOME applications (Opera, the new Internet Explorer, messaging, album, etc.)

There's a utility called Diamond Config that will actually let you turn on scrolling for some apps. I don't know the list of apps off the top of my head, but I know the contact list is included.

Urufu_Shinjiro · #9 (**permalink**) 09-17-2009, 12:20 PM

Quote:

Originally Posted by Cicatrize

The chrome flaking never was an issue for me until a couple weeks ago, and I got the phone last October when it came out. It started by coming off in tiny little pieces, then it was a "crack". The crack, as it turns out, was actually a crack in the plastic RIGHT next to the screw underneath the keyboard that sits 1mm away from the edge. What a stupid spot for a screw hole. That piece came off my device yesterday in a store. Now I'm pretty pissed, and I don't think they will replace for cosmetic issues. Oh, and I have NEVER once dropped this phone or abused it.

Hell, they wouldn't even replace my Touch when I had a big fat dark spot in the middle of the screen. I had to pay $50 to get a new one. I'm quickly becoming an unhappy Sprint customer due to how they are handling repairs.

I called today because my USB port stopped working (of course, one more thing) and they said I need to call Asurion and pay $100 to get a new one.

Try the store over the chrome cracking issue, I'm pretty sure I read another thread here where they said it is a known issue and they will replace it for free.

**Cicatrize** · #10 (**permalink**) 09-17-2009, 02:01 PM

Quote:

Originally Posted by Urufu_Shinjiro

Try the store over the chrome cracking issue, I'm pretty sure I read another thread here where they said it is a known issue and they will replace it for free.

That was last year. I doubt they'll replace a year old phone for free. I'm sure they'll blame it on wear and tear.