Has anyone been able to order through ecare?

[lipidfats]

Originally Posted by themuffinman

Me personally, I am not even worried about it. I have every bit of confidence that ecare will take care of me. They already replaced my other mogul with a diamond so I will be emailing them right after midnight for the pro. As a matter of fact I did receive an email from them telling me that they already sent my return kit for the mogul and to just email them back first thing on the 2nd.

Man, i've got to say you're in the best position out of all of us that are ordering thru ecare...
I still have confidence they'll honor their word cause i've been a loyal customer without ever asking for anything in return. Plus they haven't officially told me otherwise, they've just been ignoring me instead lol.
i have 2 other family members that aren't on contract either right now, so i have a feeling i'll be alright. Guess i'll email them at midnight as well. I hope we're all successful.

[lipidfats]

Originally Posted by steven42lh

So I have a different issue kind of. I have the same offer many of you have swapping out my Mogul for a touch pro and paying the difference ($30). However, do they deny your swap if it has some scratches or scuff marks? I have tried to take really good care of it and still have everything that came in the box (most of it unopened) but the phone has a couple scuff marks on the side and a little wear on the back. What condition did you all exchange your phones in? I've had this one 3 months.

i dont think it matters.. they send you the new phone along with the return kit... so once the exchange takes place i don't think they'd try to reverse it... BTW, they never asked me about cosmetic condition.. they just agreed to exchange after hearing about my problems with the mogul.
People are having problems with ecare going back on their word before taking the order - that's what concerns me.

[gemini5150]

Originally Posted by lipidfats

i dont think it matters.. they send you the new phone along with the return kit... so once the exchange takes place i don't think they'd try to reverse it... BTW, they never asked me about cosmetic condition.. they just agreed to exchange after hearing about my problems with the mogul.
People are having problems with ecare going back on their word before taking the order - that's what concerns me.

so what do you do to swap it out and only have to pay a 30 dollar diff. and what did you say the problem was with the mogul? i would like to switch my mogul as-well. thanks.

[themuffinman]

Originally Posted by gemini5150

so what do you do to swap it out and only have to pay a 30 dollar diff. and what did you say the problem was with the mogul? i would like to switch my mogul as-well. thanks.

This isn't about just getting a swap, its about people who have had legitimate problems. Some have succeeded in getting a swap and some haven't, I can tell you word for word exactly what I did and even though it worked for me doesn't mean its going to work for you. Again I must stress that I am not going to help someone get a free phone just for the hell of it, but if you have legitimate issues then I am sure many of us would help you to the best of our abilities.

[lipidfats]

Originally Posted by gemini5150

so what do you do to swap it out and only have to pay a 30 dollar diff. and what did you say the problem was with the mogul? i would like to switch my mogul as-well. thanks.

if you have real problems with the mogul then report them, but i'm sure they're a lot more strict with approving exchanges now that people are trying to exploit the system. that's probably the reason ecare is breaking promises now.
i had legitimate problems with mine... i'm not advocating being dishonest just to get an upgrade, that would ruin future trades for the rest of us and like i said, it seems like it's already ruining chances for some of us now.
sorry, can't tell you what to say.
In fact, if they think you're BSing them... not only will they reject you, but they'll probably put a note on your account... and we've all heard the story of the crying wolf.
When you actually do need them, it'll come back to bite you in the a$$.

[lipidfats]

t-minus 1 hr until the TP launch for us ecare customers... crossing my fingers
heh, i just noticed they took the original touch off their site for order, to make room for the TP i'm guessing...

[tanksmogul]

Originally Posted by lipidfats

if you have real problems with the mogul then report them, but i'm sure they're a lot more strict with approving exchanges now that people are trying to exploit the system. that's probably the reason ecare is breaking promises now.
i had legitimate problems with mine... i'm not advocating being dishonest just to get an upgrade, that would ruin future trades for the rest of us and like i said, it seems like it's already ruining chances for some of us now.
sorry, can't tell you what to say.
In fact, if they think you're BSing them... not only will they reject you, but they'll probably put a note on your account... and we've all heard the story of the crying wolf.
When you actually do need them, it'll come back to bite you in the a$$.

I hear you. Personally, I love the Mogul's features. The problem is, I've had 5 of them in 10 months. I just want something of equal value, and if the TP is the upgraded version of this, then so be it. Yes, we'll see tomorrow. Christmas Eve has nothing on this!

[gemini5150]

oh i see. well i have issues with it. but i have not gone through 4 or 5 of them. however mine will mess up and make me have to soft reset a lot. and the keybord buttons you have to press with 1000 lbs psi to make it register sometimes.

[themuffinman]

Well I just sent an email to ecare, hopefully I can get some good news in the morning.

[themuffinman]

LOL, I just checked the website the mogul and the pro are both going for $299 with a 2 year contract.