Has anyone been able to order through ecare?

[osva]

It was a problem here in Puerto Rico.. when revA its enable couldnt connect to evdo.. I have to turn off revA to finally connect thru evdo REV 0. Im sending an email to sprint..
The data cards here connect to revA just fine.
My phone was getting hot before disable revA and it will drain my battery in just 4 hours with only just 2 or 3 calls and some text.

[phillips82]

Originally Posted by divabrowneyes

I had the same problem and I had them transfer me to the retention dept. They checked the notes on my account and sent me the TP for free. They also advised me to keep my Touch for a extra phone.

I tried this too. I don't see how they do this for you and not me. I told them this was not unusual. They acted as though they had never heard of this. Do you have a spending limit? How did you talk to them? I called tech support again and they gave me a diff number. He didn't even know what dept it was, just said they could better handle this issue. explained all issues and problems. She submitted me into some special program by email on her end and some gee whiz sprint dept would call me in 24-48 hours. Said they could help because all of the issues. Said if they don't next step from them is srtaight to corporate. We shall see how this goes.

[macevedo]

Originally Posted by osva

It was a problem here in Puerto Rico.. when revA its enable couldnt connect to evdo.. I have to turn off revA to finally connect thru evdo REV 0. Im sending an email to sprint..
The data cards here connect to revA just fine.
My phone was getting hot before disable revA and it will drain my battery in just 4 hours with only just 2 or 3 calls and some text.

When you e-mail Sprint, make sure you e-mail someone at Sprint in Puerto Rico. The people I've talked to at Sprint Support by dialing *2 have not been aware of the problem.

The problem has been identified and a patch has been issued. The person I spoke with in Sprint PR told me that it whould be rolled out during the next two weeks. It was a problem with the Network but yet it only affected the Diamond and the Pro. You are correct in that everything else works with Rev A without a problem. That is the reason it took them a while to figure it out.

My corporate account rep will be giving me the phone after the patch is in place. I do not know if the patch will be for the phone or for the equipment in the network. When I get my phones we can compare versions and see if it is a patch for the phione.

I will also test that it is not a CAB that they will install here and gets lost after a Hard Reset. If it is a Cab I'll get it and post it here, if it is an updated ROM I'll either dump it for you or you can simply take the phone to your nearest Sprint service center and have the patch applied. The patch is not being installed yet. Just hold you horses for a couple of weeks, Sprint is doing everything as fast as they can.

[osva]

Originally Posted by macevedo

When you e-mail Sprint, make sure you e-mail someone at Sprint in Puerto Rico. The people I've talked to at Sprint Support by dialing *2 have not been aware of the problem.

The problem has been identified and a patch has been issued. The person I spoke with in Sprint PR told me that it whould be rolled out during the next two weeks. It was a problem with the Network but yet it only affected the Diamond and the Pro. You are correct in that everything else works with Rev A without a problem. That is the reason it took them a while to figure it out.

My corporate account rep will be giving me the phone after the patch is in place. I do not know if the patch will be for the phone or for the equipment in the network. When I get my phones we can compare versions and see if it is a patch for the phione.

I will also test that it is not a CAB that they will install here and gets lost after a Hard Reset. If it is a Cab I'll get it and post it here, if it is an updated ROM I'll either dump it for you or you can simply take the phone to your nearest Sprint service center and have the patch applied. The patch is not being installed yet. Just hold you horses for a couple of weeks, Sprint is doing everything as fast as they can.

Do you have an email address where I can reach sprint support, a representative, or someone here in Puerto Rico? Or even a phone number? I sent an email and told them to route the email so it will get to someone in Puerto Rico, but if you could PM me an email address or phone number I will call them just to let them know that there is a bunch of people waiting on this.

[cforster]

Update on my earlier post....

After several e-mails back and forth with ecare, no luck. The most they would do is tell me to claim on insurance and get a replacement. I took my phone in to a local sprint repair center and they had a brand new mogul shipped to my address, billed my account the full cost of the phone, then credited back all but one dollar (No idea why one dollar?) That got me thinking that technically they sold me a new phone....might give me something to work with.

I called support again and did get transferred to a very nice gal who I politely ask if I could upgrade my new mogul to a Touch Pro and pay the difference in price. POOF. Even though Touch Pro is on back order she put the order in, and is getting me the prepaid shipping for my current new unopened mogul. Charging my account the difference in price and I'm on my way. HOLY COW? I am very much looking forward to her return call tomorrow with the shipping info.

[cforster]

Well its official. I got my tracking number for my new touch pro. Should be here tomorrow.

I am sending back the new boxed mogul they mailed out to me and I received on Monday. They are allowing me to pay a 32.00 difference in price. AND my original Mogul that I called and complained about...I get to keep. I have no idea how this got pushed through, but I did spend hours e-mailing back and forth and on the phone with sprint.

"I'm a happy camper" is an understatement. I really do feel all warm and fuzzy inside, sprint did me well.

Luck of the draw I guess, but I'll take it. Now I can't wait till tomorrow afternoon so I can get my hands on the new toy.