[cforster]

Update on my earlier post....

After several e-mails back and forth with ecare, no luck. The most they would do is tell me to claim on insurance and get a replacement. I took my phone in to a local sprint repair center and they had a brand new mogul shipped to my address, billed my account the full cost of the phone, then credited back all but one dollar (No idea why one dollar?) That got me thinking that technically they sold me a new phone....might give me something to work with.

I called support again and did get transferred to a very nice gal who I politely ask if I could upgrade my new mogul to a Touch Pro and pay the difference in price. POOF. Even though Touch Pro is on back order she put the order in, and is getting me the prepaid shipping for my current new unopened mogul. Charging my account the difference in price and I'm on my way. HOLY COW? I am very much looking forward to her return call tomorrow with the shipping info.