Quote:
Originally Posted by divabrowneyes
I had the same problem and I had them transfer me to the retention dept. They checked the notes on my account and sent me the TP for free. They also advised me to keep my Touch for a extra phone.
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I tried this too. I don't see how they do this for you and not me. I told them this was not unusual. They acted as though they had never heard of this. Do you have a spending limit? How did you talk to them? I called tech support again and they gave me a diff number. He didn't even know what dept it was, just said they could better handle this issue. explained all issues and problems. She submitted me into some special program by email on her end and some gee whiz sprint dept would call me in 24-48 hours. Said they could help because all of the issues. Said if they don't next step from them is srtaight to corporate. We shall see how this goes.