Touch Pro Finally Released Through Telesales

[adrian2pm]

Originally Posted by SBatL8y

This SUCKS. I am now in the worse mood ever. I have tried everything that everyone has posted in this forum. Calling telesales, calling customer care, calling SERO, calling retentions. Retentions says they don't have the phone available to order, that I have to order through telesales. Telesales won't give me any deal besides my $75 off (still making the phone over $500). Retentions says they'll "note" my account that I should get an additional $100 credit, but that it's up to telesales whether or not they want to honor that. Then, telesales tells me they can't view notes, only customer care can. URGHHHH. I have been on the phone with Sprint for over an hour, and I'm SOOO frustrated. How did you people get these sweet dates?!?

dude im in the same boat...i called telesales they said i cant exchange the phone for a different model..called again they said they dont have the phone yet..caled again they told me to go to a local sprint...

[SBatL8y]

And another sucky thing is that they say I'm not on the SERO plan. Which is crazy because I went through so much BS over 2 years ago to get on it. I provided the person's email, etc. Got the $30 a month 500 minutes plan. Now they're telling me I'm not on SERO, I have a Sprint fair and flexible plan. BUT, my plan is still a flat $30 a month. I told the customer service lady "seriously, you guys don't even HAVE a fair and flexible plan priced at $30 a month. You obviously screwed up somewhere." But, they dont' understand why I want it to say SERO, when I'm still getting the good deal. But yet when I got to the store to purchase a phone, they say they can't help me because I'm on SERO. I'm going to rip my hair out.

[tsowen]

Just checked and I have a tracking number now at http://www.sprint.com/myorder

[consiglere]

Ordered mine today from telesales for $439 shipped (was eligible for $150 upgrade, waived esn transfer fee and shipping). They told me I didn't qualify for the $100 mail in rebate because my data plan wasn't $25 or more. I finished the transaction, and then called retentions who transferred me to telesales escalations who ended up giving me a $100 valued customer credit towards a new phone.

I logged into my account which had a $106 balance and noticed that my balance is now -$427 (credit of $427). I thought this was obviously a mistake since I ordered the phone on my credit card for $439. Can someone please explain how this could have happened? the $427 credit is showing up as a credit payment.

You think I should call Sprint?

[mmsplease]

Originally Posted by consiglere

Ordered mine today from telesales for $439 shipped (was eligible for $150 upgrade, waived esn transfer fee and shipping). They told me I didn't qualify for the $100 mail in rebate because my data plan wasn't $25 or more. I finished the transaction, and then called retentions who transferred me to telesales escalations who ended up giving me a $100 valued customer credit towards a new phone.

I logged into my account which had a $106 balance and noticed that my balance is now -$427 (credit of $427). I thought this was obviously a mistake since I ordered the phone on my credit card for $439. Can someone please explain how this could have happened? the $427 credit is showing up as a credit payment.

You think I should call Sprint?

Simple. They credited your 439 payment to your account. The phone charge has not hit your account yet. Usually doesn't until the phone ships...

[pg2k3]

Late to the party as usual but Hell Yeah! I'm ordering this first thing Friday. Just one question. What time does telesales close and open during the wee hours of Friday morning Pacific Time? (Thats when my check posts)

[consiglere]

Originally Posted by mmsplease

Simple. They credited your 439 payment to your account. The phone charge has not hit your account yet. Usually doesn't until the phone ships...

So you're saying that once the phone ships, they will remove the charge from my account? I'm looking at it like they double billed me: a charge on my credit card and a charge on my sprint account (which is showing up as credit)

[txsrooster]

Originally Posted by consiglere

So you're saying that once the phone ships, they will remove the charge from my account? I'm looking at it like they double billed me: a charge on my credit card and a charge on my sprint account (which is showing up as credit)

It is simple, they charged your credit card and placed that money on your account...so you have the negative balance. Once the phone ships they will charge your account for the phone. The negative balance will disappear.

[Justin311]

Originally Posted by consiglere

Ordered mine today from telesales for $439 shipped (was eligible for $150 upgrade, waived esn transfer fee and shipping). They told me I didn't qualify for the $100 mail in rebate because my data plan wasn't $25 or more. I finished the transaction, and then called retentions who transferred me to telesales escalations who ended up giving me a $100 valued customer credit towards a new phone.

I logged into my account which had a $106 balance and noticed that my balance is now -$427 (credit of $427). I thought this was obviously a mistake since I ordered the phone on my credit card for $439. Can someone please explain how this could have happened? the $427 credit is showing up as a credit payment.

You think I should call Sprint?

didn't follow your math - but can tell you from experience Sprint is weird. They show your credit card charges on your phone bill/statement - even though its not technically charged to your account. Could be what you're seeing?

[mmsplease]

My account was also updated and I rec'd an email with a ups tracking number...