Switching Touch or Mogul for Touch Pro w/o Insurance

[GtBanna1]

Originally Posted by NinjaMom

And this is why those with legitimate issues are not taken care of with our insurance. Too many people cheating the system just trying to get a new phone for free.

I dont know what "Cheating the System" you are talking about.
My Phone was completely out of service for 3 days was a great hindrance to me doing basic things: Conducting Business, appointments, meeting up with friends. I had a couple of embarassing moments trying to explain why I couldnt answer calls cause me Phone was Frozen for a 16 hours.
So this is not an issue of comparing suffering or who has more "legit issues" lol

I have a Plan that is better than SERO, cause my contract was up, I'm a loyal customer AND I NEGOTIATED!
Whatever the issue is, when it comes to Phone companies (Or Cable etc) the point is that the people who get what they want are usually then ones who: 1)can most CLEARLY express their problems and 2) are the most Persistant.

And even then its stilll a toss up depending on which CSR or Ecare person handles you.

[SprintTouch08]

Originally Posted by GtBanna1

Please!!
1) "I will lie like hell" was a joke
2) How would it be insurance Fraud...when I dont have Insurance?
3) Thats your Opinion on whether my Phone not working for 3 days qualifies as a "Legit Issue" to require Sprint Assistance
Since its my Phone and not yours, the only opinion that counts there is mine...it affects me and so for me is a Very "Legit Issue"
4) I was rude to no one. Anyone who thinks typing in caps is "YELLING" has issues bigger than can be handled on this thread.
I will re-iterate that its very 8th grade...using my Freedom of Speech and freedom of expression provided for me under the Constitution.

It is my opinion just like u stated yours, I insulted no one nor am I rude to anyone in stating my difference of opinion

A) you show a CLEAR lack of respect for an authoritative figure (mod) who asked you nicely to stop typing in caps. THAT is rude if nothing else and the 8 year old behavior you speak of since you chose not to stop and mouth off like the child you speak of.

B) You have NO freedom of speech or expression under the Constitution in a privately owned forum/website. Go re-read your Constitution again. The 1st Amendment offers you freedom of speech and expression protection from the GOVERNMENT, not private entities, so lets drop that silly illogical argument.

If you get banned off the site you have NO free speech in here anymore anyways, so seriously get with the program and show some respect for other members and more so to the mods.

And the point on playing the system was what justifies you getting a brand new model phone to replace an old one? Have you brought it in for service to have a tech look at it? Hard reset? You cant just not do anything to try to correct the problem and expect handouts. If you have legit reasons and try the reset and techs still say its messed up and/or hardware-related then ok, you may have a legit reason to ask for a different model. But dont expect very much help on your word to get a brand new $550 phone.

As Ninja said, this behavior makes it more difficult for people with real legit problems to get swapped. i had to go through 2 weeks of hell with executive services to get a 800w swapped for a Diamond on 2 legit issues: (1) when i needed it swapped under 30 days for a problem out of the box the warehouse had 0 of them in stock so i had to wait and get a backup phone; and (2) none of the hard buttons, volume keys, anything worked on it so it was DOA. I had to go into the store and have a tech look at it to prove it was defective before they would even authorize the swap since it was now past 30 days even though it was their own fault they had none at that time. So all this behavior does is make it harder for people or when you do have a legit problem.

First attempt a hard reset and bring it in to be looked at by a tech. At least make an effort to diagnose the issue not sit here and simply think youre simply entitled to it because youre not and they wont just swap you on your word. "Sprint Assistance" in your own words means replacing your Touch for another Touch, not necessarily a newer device. Thats truth not opinion and how TEP works. Playing the system is getting a new $550 device for an old 1 year old one and bypass TEP because you took no steps to try to remedy the problem and it may be "legit" to you but you havent even attempted a remedy since its merely a software issue by the sound of it and not broken hardware which could warrant a swap- just expect to be handed a newer device for nothing.

and since you have no TEP/insurance then youre probably SOL. they may be able to justify a swap for a different phone using TEP, but what are they going to say now. There is little way a rep will be able to justify swapping you out without any repair program coverage or insurance. Realize when they swap models they put it as a TEP (repair program) swap out for an unfixable phone, which you dont even have. I see little to no way to negotiate that with them other than maybe a little off the full price to purchase. All youre left with is a 1 year manufacturer warranty where you can send it back to HTC. Itll cost you $50 or something to get a tech to even look at it without TEP.

We're all loyal customers in here so that makes you no different and its a poor excuse to get handed $550 for free, that attitude wth sprint wont get you anywhere because there are plenty of people who have had Sprint longer and pay WAY more per month to them to get little extras and such, and real legit unrepairable hardware issues at that.

[GtBanna1]

Originally Posted by SprintTouch08

A) you show a CLEAR lack of respect for an authoritative figure (mod) who asked you nicely to stop typing in caps. etc...etc...etc...etc(times infinity)....

1) You show a clear lack of ability to READ and COMPREHEND properly. No "Mod" asked me to stop typing in caps.
Baffles asked me to "Stop yelling"

2) You seem to be very angry, and long winded

3) "People like me" have not made it hard for anyone to get a phone replaced.
I have 1) Never gotten a phone replaced thru ecare or Phone for any defective issue
4) I have never EVEN EMAILED sprint asking to have my phone replaced in my entire life

5) This theory that the people who received phone for so called "Less Legit Reasons" somehow prevents others from getting Replacements IS JUST A THEORY.
It has never been PROVEN or Conclusively Studied...its just something that one person who was sore SPECULATED and everyone else jumped on.

Like I said before: If I have a Phone problem that I believe to be "Legit" and I am unable to convince Sprint (thru emails or Calls)....and someone else did...I WILL PERSONALLY PUT THE BLAME ON MYSELF
1) For not explaining my Problem thoroughly enough/being clear in my assessment of the issue
2) For not being persistent enough

In any area in life we have a simple choice.
Either: A) accept a defeat and blame and realize that we need to work harder and smarter or be more tenacious
OR
B)Refuse to accept blame, be stubborn and find a Scapegoat and place the blame on them.
(And that goes for Phones being replaced or Illegal Aliens "Taking our jobs")

[[sammich]]

Originally Posted by GtBanna1

1) You show a clear lack of ability to READ and COMPREHEND properly. No "Mod" asked me to stop typing in caps.
Baffles asked me to "Stop yelling"

Whats this?

Originally Posted by blasphemous_prime

Last but not least, you're the one who's acting like a child, and if any member asks kindly for you to stop yelling, you should heed the request before you think of making any thread ugly. Your tone against them ain't gonna be tolerated.

Blasphemous_prime is a mod. An ED-209 mod, to be exact.

[GtBanna1]

Originally Posted by saumaun

Whats this?

If u had read the Thread carefully instead of jumping in u wouldnt ask that....cause it would make more sense.
"Baffles" is the name of the person who rather than admit that I had made a good Point...responded with the only other bullet he had.."DUDE STOP YELLING"

Originally Posted by saumaun

Blasphemous_prime is a mod. An ED-209 mod, to be exact.

I Never said Blasphemous wasnt a Mod dude! lol
Anyone have anything to add on the subject of replacing Phones? Or we can continue in an endless game of tit for tat and "Let me jump in and try to make a point on behalf of someone else"?

[[sammich]]

Originally Posted by GtBanna1

If u had read the Thread carefully instead of jumping in u wouldnt ask that....cause it would make more sense.
"Baffles" is the name of the person who rather than admit that I had made a good Point...responded with the only other bullet he had.."DUDE STOP YELLING"



I Never said Blasphemous wasnt a Mod dude! lol
Anyone have anything to add on the subject of replacing Phones? Or we can continue in an endless game of tit for tat and "Let me jump in and try to make a point on behalf of someone else"?

Wow... when I interjected I wasn't trying to be rude or anything. But you seriously have some issues. If YOU read carefully, you were warned by a mod to basically 'be respectful or leave'

And yet you still go around like a child that only wants to hear what they want to hear.

And I didn't jump in on 'behalf of someone else'. I was trying to make sure you understood.

[SprintTouch08]

Originally Posted by saumaun

Wow... when I interjected I wasn't trying to be rude or anything. But you seriously have some issues. If YOU read carefully, you were warned by a mod to basically 'be respectful or leave'

And yet you still go around like a child that only wants to hear what they want to hear.

And I didn't jump in on 'behalf of someone else'. I was trying to make sure you understood.

dude...so not worth your breathe this guy doesnt listen to mods or anyone and just mouths off to people. let him get himself banned

[esqueue]

Originally Posted by GtBanna1

I've read a bunch of threads where people were successful in being offered the TOUCH PRO for Mogul/Touch thru Ecare.

My Questions:
1) Everyone who was successful with this has INSURANCE? Or is it possible to get without.

It is unfortunate the direction that this thread went, but I am still interested in the answer to this question. I purchased my mogul for full price and didn't pay for insurance as replacing the parts may be cheaper for me.

Of course I am not looking for a free phone but I am wondering if I call them, if it is possible to get a little extra help.

I am not changing my sero plan nor do I qualify for any upgrades.

[thecalip]

Short answer NO. I too have tried to get ecare to offer a free or discount upgrade. No go. I don't have insurance either. My mogul has serious problem, the buttons and the kb only some time work. The rep didn't offered me any discount, but did offered me a credit on the cost of fixing up the phone.

Originally Posted by esqueue

It is unfortunate the direction that this thread went, but I am still interested in the answer to this question. I purchased my mogul for full price and didn't pay for insurance as replacing the parts may be cheaper for me.

Of course I am not looking for a free phone but I am wondering if I call them, if it is possible to get a little extra help.

I am not changing my sero plan nor do I qualify for any upgrades.

[SprintTouch08]

exactly like i said, if you dont pay for TEP what is their basis to swap the phone? The only way they can swap it is if you have the repair program (included in TEP). That is what they put down in the system to justify swapping you out. Otherwise they cant physically swap you for another device or even a new one of what you have now unless you brought it in to a store tech and pay $55 to have it looked at. they have to have some justification to their supervisors and to put in the system or they get fired for giving away free stuff with no basis. Always always always get tep on a $5-600 ppc.