Sprint 30 day return policy?? Beware

chlodad · #1 (**permalink**) 10-03-2009, 01:22 AM

Quote:

Originally Posted by technocrateus

Hi, help please! I had made a successful call on 9/27 with an agent who said she would credit $150 but that it would be sent to back office and take up to 5 business days. It's been 5 days, I called back and account services refuses to honor. In fact, they had said the note said that the offer was declined!!! Sprint has outright lied about this! I called back 2x and both times the supervisors refused to to provide the discount and refuse to recognize the fact that Sprint agent has made a mistake.

Any ideas on what to do?

Beware Sprint is lying to people. I have been going round and round with them all week, Finally fed up with them I decided to return the phones before the 30 days end, for me (Oct.6) I asked for return kit they easily agreed and said they were sending it, I asked them to send me email conformation for it,they agreed. 4 hrs. later no email, I called back to check conformation and was told no return order was ever placed and had to connect to Telesales for a return kit. Talking with Telesales, I was informed that the department that told me they were sending me a return kit had no authority or ability to do so.
My take on this is, Sprint figured while I was waiting around for my bogus belief a return kit was coming in the mail my 30 days would come and go and I would be stuck in a 2 year contract and the higher price for the phones. I believe they are telling people a credit is to be posted some days later, only to exceed their 30 days as-well. If they can credit some peoples account immediately they can for all. That's my 2 cents

MNMAN · #2 (**permalink**) 10-03-2009, 01:37 AM

Why not return to store then?

chlodad · #3 (**permalink**) 10-03-2009, 02:10 AM

Quote:

Originally Posted by MNMAN

Why not return to store then?

No corporate store in my town, They said it had to be returned back to telesales.

pirish · #4 (**permalink**) 10-03-2009, 04:37 AM

Quote:

Originally Posted by chlodad

No corporate store in my town, They said it had to be returned back to telesales.

It does not have to be returned to telesales. Also, if there are no corporate stores near by, you can bring it to a regular Sprint store and cancell your account. There are a couple of hoops you will have to jump through to get this accomplished, and Sprint CS will not tell you before hand that this is possible, but I have done it, and, even though it is a pain, if you are dead set on cancelling, it can be done.

foxnews · #5 (**permalink**) 10-03-2009, 01:54 AM

Quote:

Originally Posted by chlodad

Beware Sprint is lying to people.

your dilemma is no mean a trend or conspiracy that multi-billion dollar company want to waste time on. you can't just claim that the whole company is bad just because there are one or two bad incidents. one or two employees can have a bad day and make mistakes but that does not mean the company is bad.

You can't never make everyone happy.

chlodad · #6 (**permalink**) 10-03-2009, 02:59 AM

Quote:

Originally Posted by foxnews

your dilemma is no mean a trend or conspiracy that multi-billion dollar company want to waste time on. you can't just claim that the whole company is bad just because there are one or two bad incidents. one or two employees can have a bad day and make mistakes but that does not mean the company is bad.

You can't never make everyone happy.

Very true, I have been with Sprint nearly 10 years. I love Sprint. I have had issues over the years getting jerked around by CS with something on my plan from time to time and then you get the right rep. on the phone and they more than make up for the poor CS. I just can't get past the idiots this time.
My only leverage right now is to return the Phones under the 30 days, cancel my service and open a business account with Sprint, then get the phones at $199.00
Such a waste for Sprint to do it this way, they are aware to what I am doing, but they think I'm waiting for my bogus return kit and I will bust my 30 day return privilege. I have tried calling different numbers there but somehow keep getting the same group of idiots

rjmjr69 · #7 (**permalink**) 10-03-2009, 02:13 PM

Quote:

Originally Posted by chlodad

Very true, I have been with Sprint nearly 10 years. I love Sprint. I have had issues over the years getting jerked around by CS with something on my plan from time to time and then you get the right rep. on the phone and they more than make up for the poor CS. I just can't get past the idiots this time.
My only leverage right now is to return the Phones under the 30 days, cancel my service and open a business account with Sprint, then get the phones at $199.00
Such a waste for Sprint to do it this way, they are aware to what I am doing, but they think I'm waiting for my bogus return kit and I will bust my 30 day return privilege. I have tried calling different numbers there but somehow keep getting the same group of idiots

Call up RETENTIONS they will make sure your happy thats their only job at sprint.

Get online and chat with a rep about the whole sending of a return kit ask the rep to add to the notes on your account that your waiting for the kit and will be using the phone until it arrives wether its within the 30 days or if it takes them longer. This way here you get a TRANSCRIPT of your convo with the rep online CANT LIE AFTER THAT and your covering your *** if the phone makes it back late

**TheBundo** · #8 (**permalink**) 10-03-2009, 05:15 AM

I suggest always waiting on the phone with the rep until the email comes through, also get names and ID's, etc.

Also, try to use proper annunciation avoid using slang terms. Speak like a businessman, calm, deliberative, and with proper English (even if they don't). Don't get too angry, it will get noted and screw you on future calls (it sometimes takes multiple calls to get your point across).

Don't swear, even as you are hanging up on Sprint. Be a person of class, not crass. I could go on, but those that get it, get it, and those that don't, think they're "normal". We don't all live in the same world, unfortunately. Some amongst us will need some jail time to learn not to steal, lie to insurance companies, etc. Just be glad I'm not in charge, I favor the "feet first through a tree chipper" solution for theives, whether it be software, phones, money, or anything else.

kxs783kms · #9 (**permalink**) 10-03-2009, 09:27 AM

Quote:

Originally Posted by TheBundo

Also, don't talk like a punk or a little rap guy, or speak in ebonics, these things make you look vulnerable, and stupid.

How exactly does a "rap guy" talk? If you're saying don't yell or curse at them, well I hate to tell you, but "rap guys" aren't the only ones who so-called "talk" like that. Don't label people like that, when yelling and cursing is something you probably do also. So does that make you a rap guy? Or do you just let people talk to you any kind of way and you just walk away vulnerable and scared. Oh, by the way, there is no such thing as ebonics.

transcend73 · #10 (**permalink**) 10-03-2009, 09:44 AM

Quote:

Originally Posted by kxs783kms

How exactly does a "rap guy" talk? If you're saying don't yell or curse at them, well I hate to tell you, but "rap guys" aren't the only ones who so-called "talk" like that. Don't label people like that, when yelling and cursing is something you probably do also. So does that make you a rap guy? Or do you just let people talk to you any kind of way and you just walk away vulnerable and scared. Oh, by the way, there is no such thing as ebonics.

http://en.wikipedia.org/wiki/Ebonics
"Ebonics is a term that was originally intended and sometimes used for the language of all people of African ancestry, or for that of Black North American people; since 1996 it has been largely used to refer to African American Vernacular English (distinctively nonstandard Black United States English), asserting the independence of this from (standard) English. The term became widely known in the U.S. in 1996 due to a controversy over its use by the Oakland School Board."