[TheBundo]

I suggest always waiting on the phone with the rep until the email comes through, also get names and ID's, etc.

Also, try to use proper annunciation avoid using slang terms. Speak like a businessman, calm, deliberative, and with proper English (even if they don't). Don't get too angry, it will get noted and screw you on future calls (it sometimes takes multiple calls to get your point across).

Don't swear, even as you are hanging up on Sprint. Be a person of class, not crass. I could go on, but those that get it, get it, and those that don't, think they're "normal". We don't all live in the same world, unfortunately. Some amongst us will need some jail time to learn not to steal, lie to insurance companies, etc. Just be glad I'm not in charge, I favor the "feet first through a tree chipper" solution for theives, whether it be software, phones, money, or anything else.