Sprint 30 day return policy?? Beware - Page 4

twilk · #31 (**permalink**) 10-03-2009, 05:12 PM

This problem exsists in all companys, enough said. They want your money and you gotta be smart enough to protect it

**shaggylive** · #32 (**permalink**) 10-03-2009, 05:26 PM

the problem is call center reps are rated by how quickly they resolve calls, and signups vs cancel,
I think the problem is the system does not track the call to the rep, so reps know they can feed bull or xfer to never-land and just not note the account.

also a problem with sprint is the whole which store can do what crap. if it's got a big yellow sprint sign, I see no reason why they shouldn't be able to help.

documentation, documentation, documentation.
btw, is all this hastle really worth the $150?

I could only imagine if cell phones were more like cars. insurance guy would say. oh, your phone's not worth 500 anymore, here's a check for 250. lol.

**[sammich]** · #33 (**permalink**) 10-03-2009, 09:12 PM

Quote:

Originally Posted by kxs783kms

Sorry Mods....my original reply was to make a point. I did not mean for so many useless posts to come out of this. I realized me and some other characters have wasted valuable space. So if you can, remove all of my useless post so we can get back to what the OP was about. Again, I apologize.

Done.

kxs783kms · #34 (**permalink**) 10-03-2009, 09:27 PM

Quote:

Originally Posted by shaggylive

the problem is call center reps are rated by how quickly they resolve calls, and signups vs cancel,
I think the problem is the system does not track the call to the rep, so reps know they can feed bull or xfer to never-land and just not note the account.

Shaggylive.....aren't those calls recorded? Something about for our protection and training purposes,yada,yada,yada. I wonder if they have ever corrected anything for a customer by going over these recorded messages. Chances are they never have.

**shaggylive** · #35 (**permalink**) 10-03-2009, 09:42 PM

key word is MAY. so it's less likely than might. lol.

that message is more for training, (2nd person listening in.)

**[sammich]** · #36 (**permalink**) 10-03-2009, 09:44 PM

Quote:

Originally Posted by kxs783kms

Shaggylive.....aren't those calls recorded? Something about for our protection and training purposes,yada,yada,yada. I wonder if they have ever corrected anything for a customer by going over these recorded messages. Chances are they never have.

They only will go over them if presented with a court order. Besides that, forget about it.

blademan1969 · #37 (**permalink**) 10-04-2009, 02:05 AM

Well in my case I have had my run ins with retention and they were for the most part decent. I got my TP2 for 199 that was with price matching from Ver and a 100.00 mail in rebate and I have a 150 contract renewal. I havent recieved the phone yet but I did get the emails from them. Well see I guess.