Sprint 30 day return policy?? Beware - Page 2

kxs783kms · #11 (**permalink**) 10-03-2009, 09:27 AM

Quote:

Originally Posted by TheBundo

Also, don't talk like a punk or a little rap guy, or speak in ebonics, these things make you look vulnerable, and stupid.

How exactly does a "rap guy" talk? If you're saying don't yell or curse at them, well I hate to tell you, but "rap guys" aren't the only ones who so-called "talk" like that. Don't label people like that, when yelling and cursing is something you probably do also. So does that make you a rap guy? Or do you just let people talk to you any kind of way and you just walk away vulnerable and scared. Oh, by the way, there is no such thing as ebonics.

**jmorton10** · #12 (**permalink**) 10-03-2009, 09:40 AM

Quote:

Originally Posted by fishingmedic

But I've found, even having both Sprint and VZW, that Sprint's CS is far and beyond better than VZW any day of the week, IMHO!! Good luck!!

Are you kidding me??

I had had both Sprint (never again) & Verizon, Verizon's CS is 1000 times better than Sprint's ever thought of being IMHO. (to start with, VZ reps all speak English)

~John

transcend73 · #13 (**permalink**) 10-03-2009, 09:41 AM

In my case I had to call a few times too. I called once a few days after purchasing my phone and was denied the $199 price match. This was about a week before Mayonesa's thread came into existence. What retentions DID do was give me a $50 credit and their "pick 3 landlines" offer.

The day this thread was created I called back Sprint and asked for the price match and was denied. I then contacted them through the online chat and was told I WOULD receive it if I called back. Then I called CS again and they denied me. LOL They transferred me to retentions and the guy took about five minutes to review my case notes. Then came back and said I'd have the match in 72 hours - no questions asked.

Well, this was on 9/29. This morning I called back and got retentions on the line to verify it. They told me that the credit had passed through their auditing department and went all the way up to VP level before it was approved - but - it IS approved and will appear on my account on Monday. They are sending me an email to verify it.

Perseverance goes a long way with Sprint. In the end I got $200 knocked off the price.

I don't agree that they make people jump through hoops to get decent offers. The end result is satisfactory though.

transcend73 · #14 (**permalink**) 10-03-2009, 09:44 AM

Quote:

Originally Posted by kxs783kms

How exactly does a "rap guy" talk? If you're saying don't yell or curse at them, well I hate to tell you, but "rap guys" aren't the only ones who so-called "talk" like that. Don't label people like that, when yelling and cursing is something you probably do also. So does that make you a rap guy? Or do you just let people talk to you any kind of way and you just walk away vulnerable and scared. Oh, by the way, there is no such thing as ebonics.

http://en.wikipedia.org/wiki/Ebonics
"Ebonics is a term that was originally intended and sometimes used for the language of all people of African ancestry, or for that of Black North American people; since 1996 it has been largely used to refer to African American Vernacular English (distinctively nonstandard Black United States English), asserting the independence of this from (standard) English. The term became widely known in the U.S. in 1996 due to a controversy over its use by the Oakland School Board."

**WarChild** · #15 (**permalink**) 10-03-2009, 09:45 AM

Use this email address and your problems should get solved. Dan@sprint.com

transcend73 · #16 (**permalink**) 10-03-2009, 09:51 AM

Quote:

Originally Posted by ClevelandWheeler

Use this email address and your problems should get solved. Dan@sprint.com

Excellent advice. Thanks!

**w7excursion** · #17 (**permalink**) 10-03-2009, 09:52 AM

Quote:

Originally Posted by MNMAN

Why not return to store then?

Not possible. Same problem for me. Return kit was never sent out and sprint store wont take my phone back because it was activated and not sold by them. The phone comes activated. The stupid thing was I have another line with a tp2 on it and I needed a replacement. They ordered it and took back my defective tp2 yesterday. I really hate going there. The people working there are idiots.

**WarChild** · #18 (**permalink**) 10-03-2009, 10:17 AM

Quote:

Originally Posted by transcend73

Excellent advice. Thanks!

no problem, I use this email anytime I cant get an issue resolved and they always make it right.

**ajac** · #19 (**permalink**) 10-03-2009, 10:44 AM

Ive told sprint before I wasnt gonna get off the phone or leave the chat window till they confirmed it was done. I went several dates asking for my credit they kept saying they did and never did.

**ajac** · #20 (**permalink**) 10-03-2009, 10:47 AM

Quote:

Originally Posted by transcend73

http://en.wikipedia.org/wiki/Ebonics
"Ebonics is a term that was originally intended and sometimes used for the language of all people of African ancestry, or for that of Black North American people; since 1996 it has been largely used to refer to African American Vernacular English (distinctively nonstandard Black United States English), asserting the independence of this from (standard) English. The term became widely known in the U.S. in 1996 due to a controversy over its use by the Oakland School Board."

word and owned