Quote:
Originally Posted by technocrateus
Hi, help please! I had made a successful call on 9/27 with an agent who said she would credit $150 but that it would be sent to back office and take up to 5 business days. It's been 5 days, I called back and account services refuses to honor. In fact, they had said the note said that the offer was declined!!! Sprint has outright lied about this! I called back 2x and both times the supervisors refused to to provide the discount and refuse to recognize the fact that Sprint agent has made a mistake.
Any ideas on what to do?
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Beware Sprint is lying to people. I have been going round and round with them all week, Finally fed up with them I decided to return the phones before the 30 days end, for me (Oct.6) I asked for return kit they easily agreed and said they were sending it, I asked them to send me email conformation for it,they agreed. 4 hrs. later no email, I called back to check conformation and was told no return order was ever placed and had to connect to Telesales for a return kit. Talking with Telesales, I was informed that the department that told me they were sending me a return kit had no authority or ability to do so.
My take on this is, Sprint figured while I was waiting around for my bogus belief a return kit was coming in the mail my 30 days would come and go and I would be stuck in a 2 year contract and the higher price for the phones. I believe they are telling people a credit is to be posted some days later, only to exceed their 30 days as-well. If they can credit some peoples account immediately they can for all. That's my 2 cents
10-03-2009, 01:22 AM
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