[marcus_cruz]

Actually as a business owner, I feel it only takes one employee to ruin the image of an entire corporation. People should not be employed if they cant do they're jobs. Part of that reps job is to transfer to the correct department to send the return kit. Although I also believe in accountability. Thats why I ordered my return kit the day I got the phone.. Just in case.Sprint has a proven track record of being sneaky like that.. I might mention it did take 2 weeks for the kit to come. So that kinda proves the OP claims.