Sprints matches Big reds TP2 price! (May not work)

[mseck]

For some reason the rep i spoke with stated that only a few of customer with get that price. Such as premier customers etccc.
Don't know if it true but that's what i was told

I did get the phone for $135 after MIR.

[Duce]

4:07:36 PM System
Connected to sprint-ap1.cnxchat.com
4:07:36 PM System
Session ID: 7414413
4:07:36 PM Terrell
Initial Question/Comment: Equipment pricing
4:07:41 PM System
Please hold and the next available account specialist will be with you shortly.
4:07:41 PM System
If you are chatting today for Technical Support, please call (88 211-4727.
4:07:41 PM System
Chanel R has joined this session!
4:07:41 PM System
Connected with Chanel R
4:07:41 PM System
Thank you for contacting Sprint. My name is Chanel R. In order to better assist you; may I please have your first and last name?
4:07:51 PM Terrell
terrell
4:08:11 PM Chanel R
Hi! How are you?
4:08:20 PM Terrell
Im Ok Thanx for asking
4:08:35 PM Terrell
i recently purchased the htc touch pro 2
4:09:04 PM Terrell
and i was wondering why is it that verizon offers the same phone at a much cheaper price than what i paid?
4:10:16 PM Chanel R
The Verizon version and Sprint version are not the same. Sprint offers a different style and different network features other than Verizons network features.
4:11:06 PM Terrell
i understand that but for the most part its the same equipment..i paid almost $500 and they offer theirs for $199 that is a Huge Difference
4:11:41 PM Chanel R
I understand and I do apologize, due to the phone differences and style the price is different.
4:12:49 PM Terrell
Sprint Doesnt match competitors pricing?
4:13:27 PM Chanel R
We do not match competitor pricing.
4:14:00 PM Terrell
oh ok then...
4:15:19 PM Terrell
well thanx for you help and input i think ill check out verizons services because $300 is alot of money now days and i would love to take advantage of that price
4:15:32 PM Chanel R
I understand.
4:15:37 PM Chanel R
Do you have any further questions for me today?
4:15:45 PM Terrell
no that will be all thank you

[transcend73]

Originally Posted by marctronixx

heres what i did..

i called retentions just now. i had not idea about this thread until i just saw it 10 minutes ago..

ok well you know how they ask you for your name, pin, etc etc.. i then said "well didnt that info transfer over when i was just transferred...?" she then said "ooh you werre transferred here?" i said yes.. that helps prove you were already on the phone with someone prior..

OK, i told her

"i went into a local sprint store and they told me they will price match the verizon cost. the store rep told me since i purchased via telesales to call them and get it handled. so i called and telesales transferred me to you just now to get this taken care of. i told them since i was in the 30 days i would cancel my phone and just get it in a couple days when the promotion is active, but id rather not do that so thats why i am on the phone with retentions now..."

thats how the convo went. she put me on hold for a few minutes and came back and gave me a $150.00 credit. i paid 349 after the MIR PLUS i get a 39% discount due to the company discount i get, so i will come out looking really nice!

she will apply it to my next bill so i will wait and see..... yes this was nice of Sprint AND nice of verizon to offer this phone at that great price to begin with! this is why competition is good!!!!!

I used the exact same story and was shot down. The rep said she had to speak with her supervisor. When she came back she said that it was only for Corporate customers. I told her I already do get a corporate discount applied to my account. She said she saw that but it was a different type of corporate customer. Couldn't get her to budge. She offered to transfer me to her supervisor and I got his voice mail. Looks like Sprint is trying to burn us on this deal.

[transcend73]

Originally Posted by mseck

For some reason the rep i spoke with stated that only a few of customer with get that price. Such as premier customers etccc.
Don't know if it true but that's what i was told

I did get the phone for $135 after MIR.

Funny. I am a premier customer and they told me it was only for corporate customers. When I pointed out that I receive a corporate discount they told me it was only for corporate customers who receive subsidized phones or government employees. Looks like they're changing their story to fit the customer just to avoid the price match. I smell a rat.

[dadda]

I just got off the phone with cs and retention and one lady said I have to wait ike 2-3 months because the phone just came out and other people are paying that price and retention supa said the same b.s. and that's fu!cked up cause verizon have the same phone for $199.99 that's a good price comparied to $349.99 come onn sprint get the picture cause I really do what the touch pro 2 for sprint.

[rn4emp]

try again. I am on the phone with them right now. and they are saying I would have to return the phone and then get the other phone shipped to me for 199.

[dadda]

Originally Posted by rn4emp

try again. I am on the phone with them right now. and they are saying I would have to return the phone and then get the other phone shipped to me for 199.

and what to say cause I called telesales, enterprise accounts and retention and all shot down today

[DrUnKeN_TiGeR]

Dugg!!

[popdog54]

I sent an email off through ecare and got a response within 20 minutes. Here's the reply:

"Thank you for contacting Sprint regarding the credit against the Touch
Pro 2.

Unfortunately, we would not be able to apply any addtional credit
against the ' Touch Pro 2 ' charges due to system limitation.

We value your business and appreciate the opportunity to address your
concerns. Please reply to this email or visit Sprint.com/mysprint if we
can be of further assistance."

Not sure what a system limitation is. I hate dealing with people over the phone. I'll try chat next. If that doesn't work I call retentions.

[hypeo]

Originally Posted by popdog54

I sent an email off through ecare and got a response within 20 minutes. Here's the reply:

"Thank you for contacting Sprint regarding the credit against the Touch
Pro 2.

Unfortunately, we would not be able to apply any addtional credit
against the ' Touch Pro 2 ' charges due to system limitation.

We value your business and appreciate the opportunity to address your
concerns. Please reply to this email or visit Sprint.com/mysprint if we
can be of further assistance."

Not sure what a system limitation is. I hate dealing with people over the phone. I'll try chat next. If that doesn't work I call retentions.

They are feeding you a bunch of bull!!!