Quote:
Originally Posted by marctronixx
heres what i did..
i called retentions just now. i had not idea about this thread until i just saw it 10 minutes ago..
ok well you know how they ask you for your name, pin, etc etc.. i then said "well didnt that info transfer over when i was just transferred...?" she then said "ooh you werre transferred here?" i said yes.. that helps prove you were already on the phone with someone prior..
OK, i told her
"i went into a local sprint store and they told me they will price match the verizon cost. the store rep told me since i purchased via telesales to call them and get it handled. so i called and telesales transferred me to you just now to get this taken care of. i told them since i was in the 30 days i would cancel my phone and just get it in a couple days when the promotion is active, but id rather not do that so thats why i am on the phone with retentions now..."
thats how the convo went. she put me on hold for a few minutes and came back and gave me a $150.00 credit. i paid 349 after the MIR PLUS i get a 39% discount due to the company discount i get, so i will come out looking really nice!
she will apply it to my next bill so i will wait and see..... yes this was nice of Sprint AND nice of verizon to offer this phone at that great price to begin with! this is why competition is good!!!!!
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I used the exact same story and was shot down. The rep said she had to speak with her supervisor. When she came back she said that it was only for Corporate customers. I told her I already do get a corporate discount applied to my account. She said she saw that but it was a different type of corporate customer. Couldn't get her to budge. She offered to transfer me to her supervisor and I got his voice mail. Looks like Sprint is trying to burn us on this deal.