Is Sprint still giving out refur'ed MOGULs?

[jbcook]

Originally Posted by azurecrayon

i didnt ask about the diamond at all. the gps is very important to me, the keyboard lesser so, which is why i would only take the tp.

either way, the csr said they would not replace it with a different model if they had moguls, and wouldnt replace it at all if it was just a warranty issue.

Is there a problem with the Diamond's GPS? It looks like there is a GPS in it (according to sprint.com).

I see what you're saying, though, about them not replacing the mogul with a different model.

[azurecrayon]

Originally Posted by jbcook

Is there a problem with the Diamond's GPS? It looks like there is a GPS in it (according to sprint.com).

I see what you're saying, though, about them not replacing the mogul with a different model.

im sorry, i meant the microsd. i went with the mogul because its a pda with winmo and windows office. i carry a lot of business files around on it. then of course music and games =P i would not give up my 8gb card.

[kinesis]

i called assurion today to inquire about a replacement phone. the csr was really nice, tried to help me in a couple different ways, but it was ultimately unfruitful. she said they really started cracking down about 10 days ago, cannot give out tp as a replacement for mogul if they have any moguls at all in stock. her suggestion was to try back periodically to see if they are backordered on the mogul, and then i should be able to request a tp instead.


wow i guess im lucky, i only had 1 mogul and got upgraded directly to the TP

i had an old apache a year or two ago, replaced like 5 times.. got upgraded to mogul, head phone jack started going out again (same issue as always) they just got me a TP

loving it. i think imma sell it wh en the TP2 comes out and renew my contract w/ upgrade discount

or ill wait for 4G and just get one of those phones in the future

[dschoenike]

Greetings. Not sure if this is the best place to post this, but it's close anyone who used asurion to get a touch pro for a broken mogul, watch your bill!! I got my touch pro from asurion jan 20th, sent my broken mogul in on jan 24th, and today got a bill for "not sending in my mogul" = $200 plus 3 deductible fees of $50 each =$150. Somehow, they're saying all 3 of my lines received 3 new touch pros, and we never sent in our defective phones. Strangest part is, they're giving me names of people who supposedly signed for those phones, and i have no idea who they are, and its not even in my home state. If it wasnt happening to me, i wouldnt believe it. So, like i said, look over your next statement/bill very carefully.
Oh yeah, after 2 hours on the phone with both sprint and asurion, they basically said, "oops thanks for informing us of the clerical error, we'll fix that for ya". Crazy.
dschoenike

[cmp3041]

Just went on Advanced Exchange 5 minutes ago and got my Mogul replaced with a Touch Pro for free.

Many thanks to the person who had posted this link on here sometime ago.

BTW.... I live in Columbus, Ohio

https://indirect3.sprint.com/apps/ad...&FROM_SPRINT=Y

[corollinte72]

just got mine. dont know when im gonna get it though

[cannibalslug]

www.phoneclaim.com

Easy, don't have to talk to anybody and it tells you what phone you are gonna get (and if you don't like it then you can call).

I've done 2 claims for people insurance wise and they both got touch pro's over moguls (did not mention refurbished and the site usually does).

One other one went through an insurance call a week ago or so and got a tp.

I would say 95% chance of getting a touch pro with the website. =D>

[facemob]

i just checked sprint and they just said i am getting a tp in 2-3 business days

[IM0001]

Just did the advanced replacement also for a Touch Pro. Can't wait. I have loved my Mogul, but getting a TP should be a sweet upgrade. Question for those that have gotten the TP upgrade.. Does it come as a complete new phone kit? or is it a bare phone? Just wondering.

[zalozhed]

Does anybody know if Self Replacement Tool will work if I have only replcement insurance ($4) and usually sould go through Asurion?

BTW. Does everybody know that they increase deductible up to $100 starting April 19?