www.phoneclaim.com
Easy, don't have to talk to anybody and it tells you what phone you are gonna get (and if you don't like it then you can call).
I've done 2 claims for people insurance wise and they both got touch pro's over moguls (did not mention refurbished and the site usually does).
One other one went through an insurance call a week ago or so and got a tp.
I would say 95% chance of getting a touch pro with the website. =D>