Is Sprint still giving out refur'ed MOGULs?

[iontrap]

Originally Posted by Dr.8820

if you have tep, they will fix or replace it. i'm just in awe that they still have moguls left lol!

I hope your right.

[moosen34]

They will replace it with another Mogul. My wife's refurb should be in today or Monday

[iontrap]

Originally Posted by moosen34

They will replace it with another Mogul. My wife's refurb should be in today or Monday

They actually are replacing mine with a refurb. It will be here Tuesday.

[Dr.8820]

i think it's time for some of you to call *2 and tell them about the refurbs and you are getting a phone that doesn't exist anymore.

[iontrap]

Do the refurbs come with a battery and any accessories?

[moosen34]

Originally Posted by moosen34

They will replace it with another Mogul. My wife's refurb should be in today or Monday

We picked up the phone on Saturday and to our non-surprise, the keyboard was already jacked up. The function key didn't work at all and the keyboard was still missing key presses. I spent an hour on the phone today with tech support trying to get the phone to provision because the internet wasn't working. After an hour of trying they told us to go to the store because the phone was bad.

Anyways, we went into the store and talked to the same nice girl that that replaced her phone with the refurb mogul last time and told her our problems. Wife was a bit upset because she's not as patient as I am but it worked in our favor because they replaced her Mogul with a Touch Pro.

She's happy with it for now and I think it's a great phone for her but I have no doubt that she's going to begin to have the typical Touch Pro issues in no time. Either way, no more dinosaur Mogul for us.

[iontrap]

Originally Posted by moosen34

We picked up the phone on Saturday and to our non-surprise, the keyboard was already jacked up. The function key didn't work at all and the keyboard was still missing key presses. I spent an hour on the phone today with tech support trying to get the phone to provision because the internet wasn't working. After an hour of trying they told us to go to the store because the phone was bad.

Anyways, we went into the store and talked to the same nice girl that that replaced her phone with the refurb mogul last time and told her our problems. Wife was a bit upset because she's not as patient as I am but it worked in our favor because they replaced her Mogul with a Touch Pro.

She's happy with it for now and I think it's a great phone for her but I have no doubt that she's going to begin to have the typical Touch Pro issues in no time. Either way, no more dinosaur Mogul for us.

I also picked up my refurb mogul today and mine also will not connect to the internet. Looks like I need to call tech support.

[tedejablake]

well, i must say some of you guys are truely blessed and very fortunate...i however have had problems with sprint and their "customer service" reps since i established service in 2006, currently i'm on my 3rd refurbished mogul, the phone is f**ked!! lol, i took my phone off charge at 6:00 am this morning, it's now 8:30 and i'm around 70%...i recieve about on average 50-100 txts aday (twitter,bf,bank of america etc.) all of which are nomally 5-10 mins later but i ALWAYS have, email checks every 4 hrs, and i don't touch the phone much throughtout the day...it just became a serious problem where my phone doesn't make it through lunch time; keys often stick, screen lags and the phone itself will stop vibrating/making noise out of nowhere...i've been to repair centers, called tech support, spoke with advanced exchange and even escalations...but you guessed it! i still have this piece of crap!...currently i'm in a battle with one of the repair centers, i went 2 weeks ago to get my phone looked at/ fixed, after the "hour of doom" i came back to my phone in the exact some settings/conditions it was when i came in, i was told they'd have to order me another phone- which i declined because it was gonna be shipped to that store and i don't live in the area. long story short, the numbnut ordered it anyway...i told them to cancel, was told they did, went to a closer store 2 days later and tried to get a phone from them and they said they couldnt because the other store had it in their inventory for me! so after calling the store 50 million times i never got in contact with a human...i wasn't about to waste my time finding a ride to the store and the phone may/may not be there....i called and rep after rep gave me different stories, and was even lied to, one told me she got in contact with them and they had it, went out to the store the same day and guess what??? they sent the phone back!!!!!!!!!..i let them order it again and when i asked why i wasn't contacted when it arrived??, i was told they don't do that ...and i'm currently waiting on that...besides the rude, stick-to-the-script customer service reps and techs what amazes me is that 1. i'm going through all this b.s. only to recieve another REFURBISHED phone????- i wasn't even offered a TP, or SNAP off general dissatisfaction....they want to play by the book soooooooooooooooo hard, it's ALOT more to the story, but i'll save that for better business bureau...i want them to waive my termination fee so i can get out this contract...they lost a valuable customer over some simpleness.

[iontrap]

I should be receiving my second refurb today.

[Imaginos]

Originally Posted by tedejablake

...i want them to waive my termination fee so i can get out this contract...they lost a valuable customer over some simpleness.

It is your lucky day. Starting tomorrow the new fees kick in. You can call and opt out of accepting the contract changes and walk for free. No ETF. See here: http://forum.ppcgeeks.com/showthread.php?t=101608