Roaming Issues on ALL Moguls

[JoeBobOneHalf]

I am able to roam on both my Mogul and my wife's. Mine is running the leaked rom, her's is running 2.17. Mine is a 3000 min plus unlimited everything employee plan, her's is a regular plan. hope that helps.

[Baffles]

I could roam fine before 3.16, then it stopped. I emailed ecare asking for an HLR reload, we'll see if they will do it or if I'll end up calling in the morning.

[Baffles]

I just got off the phone with them. Asked for an HLR Reset and they proceeded to reprogram my phone and stuff. Nothing they did help, they escalated it to the engineers and gave me a ticket number and said wait 36-72 hours. If it isn't working within 72 hours, i'll call back and insist on an HLR reset.

One thing I found strage is that her first step in trouble shooting was to suspend then unsuspend my account, saying that would reset the authentication servers. Now I'll be keeping my eyes peeled incase they screwed up my SERO plan.

[cerchiarax]

Can anyone test this out. If you have the roaming issue and you have 2 sprint phones. Try deactivating your mogul and then activating a older phone. Test if roaming works on the older phone first. Once that test passes go ahead and reactivate your mogul. You can do this all on the sprint account web page. That should get you roaming again on your mogul.

[Baffles]

When I called for an HLR reset (which she never specifically said she did) the person I spoke with had that idea. She said she achieved the same thing by suspending then unsuspending my account, and it didn't help.

[bigboi8495]

roming works fine for me stock ROM

[nxtech3]

roaming is fine on mine no2chem 6.1, 3.27 radio

[pctek4456]

Originally Posted by Baffles

When I called for an HLR reset (which she never specifically said she did) the person I spoke with had that idea. She said she achieved the same thing by suspending then unsuspending my account, and it didn't help.

Make sure when you call, you get someone in Advanced Tech support. They will know exactly what your talking about when you ask for an HLR Reload. This definitely fixes the "Authentication" Message. Also have to make sure after they do the reload, that they push a prl update to your phone. After Prl update make sure its not Prl 60611, if it is, downgrade it to 60610 from www.corolada.com/prl

[pctek4456]

Originally Posted by Yankees368

Well what do ya know...it worked! Thank you!

Glad to help

[bkhoste]

" also if sprint is aware of this issue but has not fixed it this is a class action lawsuit."

Well, I guess Perry Mason is out of luck on this one. I just hate how ever little glitch or issue all of a sudden become a "class action" lawsuit.