Roaming Issues on ALL Moguls - Page 7

cerchiarax · #1 (**permalink**) 03-11-2008, 10:49 PM

What is the direct number to tier 2 sprint tech support.

timewaster · #2 (**permalink**) 03-13-2008, 11:31 AM

Thanks guys.
called tech support and asked for a HLR reload. The guy insisted on updating me to PRL 60611 which didn't work. Proceeded to reprogram my phone which also didn't work. He then did the HLR reload which did the trick. I can now roam for both voice and data. Strange why i was able to roam with 2.17 until i upgraded to the new rom.

d_nyce_77 · #3 (**permalink**) 03-13-2008, 04:44 PM

I just tested my phone and can confirm roaming works for me with Sprints new Rom. I Live in South East Massachusetts. I wish you guys well getting a solution.

David

yakky · #4 (**permalink**) 04-01-2008, 10:51 AM

I had the roam issue when I went to 3.35, no voice or data. I called Advanced Tech Support and insisted they do an "HLR Reload" The guy questioned why I needed it and said he was unsure what it would help as it only resets your phone's location info in their system. After pressing him to do it, he said to power the phone down and restart. After that it works like a champ!

bigwrigg · #5 (**permalink**) 04-01-2008, 12:14 PM

I just tested mine on Roaming Only. Dallas, TX. Rom 3.35.651.2 and Radio 3.35.04 Hardware version 0003.
Mine took about 5 minutes to even find a roaming tower and start to roam. I was able to place an outgoing call, receive an incoming call, and send a text message. Showed 1x data and nice big triangle at the top for roaming.
Now i could have also roamed on MetroPCS down here since they are CDMA as well. With out a recording i had no way of knowing.

hippity.hoppity · #6 (**permalink**) 04-01-2008, 02:15 PM

Called *2 and the first girl that I talked to had no problem doing the HLR reload and it worked perfectly. Before, I could send/receive texts, full data and receive incoming calls, but not place outgoing calls. The HLR reload fixed it.

drtrell · #7 (**permalink**) 04-01-2008, 04:56 PM

i am using the stock 3.35 rom on sprint and i have no problem at all roaming using either voice or data. and i LIKE getting the diamond indicator, which some people on here are complaingin about...to me it confirms that i am roaming. now in my area, i roam on alltel, so those of you sprint roaming on verizon, YMMV.

the only thing wrong with roaming on alltel is that their damn calls dont usually show up for a week...which screws up my minute usage if i do a lot of roaming near the end of my billing cycle. however since they gave me 200 bonus minutes for free, it doesnt matter as much now.

ComputerJLT · #8 (**permalink**) 04-01-2008, 05:17 PM

Alright guys....

I just tried this too in south texas (Evdo rev a area). Set my 6800 to roam, used a SEVEN digit phone number (my work, same area code, usually use 7 digits to call others locally from work and my cell) no authentication message came through... used the TEN digit number (aka add the area code) and it worked fine..
i'm on prl 60610 rom 3.27.00 radio 1.24_003

Got both incoming calls when I used seven or ten digit numbers. all from our AT&T landline while my phone roamed on the verizon tower.

My father works for a company that is under verizons rule and he says almost everything they do thats not local to them HAS to be done w/ 10 digit dialing. He is the switching tech at the local telco in my home town so he doesn't do much with wireless but he does know most of the stuff coming in from the cell towers that gets redirected (using ss7 and what not) has to have all 10 digits in the number....

So all of you pitching a fit, try using 10 digit dialing... its probably a good idea to do that anyway

**spetrillo** · #9 (**permalink**) 05-31-2008, 08:51 AM

Quote:

Originally Posted by ComputerJLT

Alright guys....

I just tried this too in south texas (Evdo rev a area). Set my 6800 to roam, used a SEVEN digit phone number (my work, same area code, usually use 7 digits to call others locally from work and my cell) no authentication message came through... used the TEN digit number (aka add the area code) and it worked fine..
i'm on prl 60610 rom 3.27.00 radio 1.24_003

Got both incoming calls when I used seven or ten digit numbers. all from our AT&T landline while my phone roamed on the verizon tower.

My father works for a company that is under verizons rule and he says almost everything they do thats not local to them HAS to be done w/ 10 digit dialing. He is the switching tech at the local telco in my home town so he doesn't do much with wireless but he does know most of the stuff coming in from the cell towers that gets redirected (using ss7 and what not) has to have all 10 digits in the number....

So all of you pitching a fit, try using 10 digit dialing... its probably a good idea to do that anyway

Are yo uall saying that having the solid triangle is an ok thing? I have that now on my 6800 when I never did before. I can make and receive calls but the weird piece of this is that it doesnt say Verizon Wireless on my phone any longer...its says Preferred System. Weird. I called VZW tech support and they want to send me a replacement phone. I tried *2281 and it fails. I tried *2282 and it finishes and reboots the device, but still Preferred System shows up.

Any ideas?

**schettj** · #10 (**permalink**) 05-31-2008, 11:03 AM

Roaming (on AT&T mostly) works fine on the latest stock sprint (non-beta) rom. Forced or auto (when in the dungeons at work I can only get AT&T since there is an in-building repeater for it, but the poor mogul keeps trying sooo hard to find that sprint tower that he kills his battery if I don't force him...)

Might just be you, or your location.

Edit: oh, and I always use 10 digit dialing on my cell - who doesn't??