Sprint Store refuses to sell at full price

[Drac]

Originally Posted by Lecithin

I went to bestbuy sat down at the desk and the guy went to get the phone, when he came back I said "Nice, now you guys will price match right?" He answered that they would so I pulled out my print out from the sprint web page showing the $449 price, he did a couple things then stepped off to talk to his manager, when he came back he told me... "We aren't selling the phones for no contract right now, and even if we were we can't match that price since it is below our cost if I sold it to you at that price I wouldn't be getting a commission I would be paying part of the cost of your phone."

I wou;dn't shop at that best buy anymore if they're feeding you that kinda crap. best buy employees don't get a commission, plus several other best buys have price matched that price without even blinking.

[yang704]

is not the store, is the idiot behind the counter.
Ask to speak to his or her manager, if that don't work than call the sprint head quarter.

[fenske09]

I wrote this email to Dan (his office) at sprint:

After playing around with the Evo in stores, I became very interested
in buying an Evo out right because I'm still in the middle of a
contract. The store told me they were out of stock, so I thought I'd
call around. After calling 4 stores in my area and putting my name on
the lists, they all asked me "if I was a new customer or existing
upgrade." I told them the truth and that this phone was a great
upgrade to my Hero, and that I'd need to buy it outright for the full
price ($450).

After finally getting a call from a local store after I was next on
the list, they told me they couldn't sell it to me out right, only if
I was a "new customer". I was extremely surprised. Treating the
"new" customers better than "existing".

I was curious, so I called the other 3 stores, and they all asked "are
you new or existing?". A question that doesn't answer mine, "what
number am I on the list?".

I just wanted to clarify that this is actually a company policy.
Sweep current customers under the door and put on a giant smile for
anyone that might switch from a different carrier.

Since its now 2 weeks since I've been waiting, I've now pre-ordered
the new iphone and plan on porting out my number and paying the ETF.
Thank you for hearing me out and next time you might want to consider
treating existing customers with a tad bit more respect.


Fenske09

[fenske09]

Originally Posted by fenske09

I wrote this email to Dan (his office) at sprint:

After playing around with the Evo in stores, I became very interested
in buying an Evo out right because I'm still in the middle of a
contract. The store told me they were out of stock, so I thought I'd
call around. After calling 4 stores in my area and putting my name on
the lists, they all asked me "if I was a new customer or existing
upgrade." I told them the truth and that this phone was a great
upgrade to my Hero, and that I'd need to buy it outright for the full
price ($450).

After finally getting a call from a local store after I was next on
the list, they told me they couldn't sell it to me out right, only if
I was a "new customer". I was extremely surprised. Treating the
"new" customers better than "existing".

I was curious, so I called the other 3 stores, and they all asked "are
you new or existing?". A question that doesn't answer mine, "what
number am I on the list?".

I just wanted to clarify that this is actually a company policy.
Sweep current customers under the door and put on a giant smile for
anyone that might switch from a different carrier.

Since its now 2 weeks since I've been waiting, I've now pre-ordered
the new iphone and plan on porting out my number and paying the ETF.
Thank you for hearing me out and next time you might want to consider
treating existing customers with a tad bit more respect.


Fenske09

They responded with this:

Thank you for taking the time to speak with me today. I understand that
you called 4 different stores and where told that you could not purchase
the HTC EVO 4G at full price. I apologize for any inconvenience or
frustration that you experienced due to this issue. We value you as a
customer and hope that we can regain your trust and loyalty.

As we discussed I have spoke with the Store Managers at the locations
you specified. I was assured that there was a misunderstanding of the
process. I apologize again for this issue. I have placed your name on
the waiting lists at 2 stores located at:

*****

and:

*****

I hope that I was able to assist you and address you issues and concerns
for you. If you would like to be placed on the waiting list at the
other two locations, please let me know. Also, if you have any further
questions or concerns, feel free to reply to this email. You may also
contact me on my desk phone at ******** during my office hours of
9:00 AM to 6:00 PM EST. Thank you for choosing Sprint and have a
wonderful day!

[fenske09]

Originally Posted by fenske09

They responded with this:

Thank you for taking the time to speak with me today. I understand that
you called 4 different stores and where told that you could not purchase
the HTC EVO 4G at full price. I apologize for any inconvenience or
frustration that you experienced due to this issue. We value you as a
customer and hope that we can regain your trust and loyalty.

As we discussed I have spoke with the Store Managers at the locations
you specified. I was assured that there was a misunderstanding of the
process. I apologize again for this issue. I have placed your name on
the waiting lists at 2 stores located at:

*****

and:

*****

I hope that I was able to assist you and address you issues and concerns
for you. If you would like to be placed on the waiting list at the
other two locations, please let me know. Also, if you have any further
questions or concerns, feel free to reply to this email. You may also
contact me on my desk phone at ******** during my office hours of
9:00 AM to 6:00 PM EST. Thank you for choosing Sprint and have a
wonderful day!

My response:


I was allowed to be put on a "list" for when EVO's came in stock. EVERY store asked if I was new or existing. After I called back to get an update (a week later), every rep asked me again, "if I was new or an existing customer". They also said they, "had no way of knowing what number I was because it is "automatic". That might fly for a less educated naive person, but I don't buy it.


I apologize for any inconvenience or
> frustration that you experienced due to this issue. We value you as a
> customer and hope that we can regain your trust and loyalty.

Obviously, your "value" for me, is less than a potential "new" customer.

>
> As we discussed I have spoke with the Store Managers at the locations
> you specified. I was assured that there was a misunderstanding of the
> process.

This is a standard procedure, a "misunderstanding" would be an isolated case, this is not.

I apologize again for this issue. I have placed your name on
> the waiting lists at 2 stores located at:
>

My name should already be on a "list" for both of these stores. When you asked to put my name on it, they should have let you know, "oh fenske09, he is number so and so." This makes me believe you either the manager disregarded my name after they found out I was existing and in contract, or just lied to you when they knew you would catch them going against company policy.

>
> I hope that I was able to assist you and address you issues and concerns
> for you.

You haven't really accomplished anything because if this was actually a"misunderstanding" you would have easily been able to tell me what number I was in line at each store.

If you would like to be placed on the waiting list at the
> other two locations, please let me know.

No thanks.

Also, if you have any further
> questions or concerns, feel free to reply to this email. You may also
> contact me on my desk phone at ******* during my office hours of
> 9:00 AM to 6:00 PM EST. Thank you for choosing Sprint and have a
> wonderful day!
>
>
> Sincerely,


Thank you for your effort, but I'm not buying the story as you explain it, "all managers must have had a misunderstanding".

My apologizes for being so blunt, but your so call efforts have fallen way short of being anywhere close to "regaining my trust or loyalty."

[fenske09]

Last response:

Thank you for the quick reply. I called the store and spoke with the
Store Manager, Chris. He stated they have no policy requiring you to be
a new customer in order to purchase the phone outright. He apologized
for any misunderstanding that may have occurred and asked that you call
him directly if you have any further concerns regarding this.

Chris also informed me of the process that they are using at this
location for the waiting list. Having your name on the list will not
hold a phone for you. They are taking names of people who want the
phone and when a shipment arrives they call the people on the list and
inform them they have received a shipment. The phones are then given
out on a first come-first serve basis.

This process is different then the other two locations (******
and ******) I have contacted on you behalf. These two
locations are Sprint Corporate stores and have a similar process. The
wait list at these stores will hold you a phone for a specified amount
of time after you are contacted.

Whether this was a misunderstanding, or you were given deliberate
information, I apologize again that you were given the impression that
Sprint values you less than a new customer. This is not the case and we
value you as a customer. If you would like to conduct a three-way call
with Yourself, Chris, and me, I would be more than happy to do so.
Also, if you have any further questions or concerns, feel free to reply
to this email or contact me on my desk phone. My desk phone number is
******* and my office hours are Monday through Friday from 9:00 AM
to 6:00 PM EST.

[fenske09]

I know its long, but Sprint is denying any sprint store is doing this. Which doesn't surprise me.

I've been on multiple lists since June 11th.

[Certs]

I bet it has something to do with the 5.00/month increase on data. If you buy the phone outright they can't change your plan. Doesn't make much sense but its the only thing I could think of.

Can you order it online now?

[fenske09]

Originally Posted by Certs

I bet it has something to do with the 5.00/month increase on data. If you buy the phone outright they can't change your plan. Doesn't make much sense but its the only thing I could think of.

Can you order it online now?

They would add the $10 charge when they activate the phone. Its not like I don't want to activate it on my account instantly.

can't order it online.

[edlau68]

I had the same problem in Austin. My local store put me on a waiting list the the day after the phone was released, I was number 18. They kept giving me the run around and as of this morning still no call from the store regarding my phone's arrival, but every time I stop by to ask about it which was every other day after work I kept seeing costumers leaving with the Evo. Luckily I found another store that had no waiting list or required deposit, it was first come first serve and got my Evo last Wed. I was so close to leaving Sprint and going to the dark side (Iphone), but happy I did not.