[fenske09]

Last response:

Thank you for the quick reply. I called the store and spoke with the
Store Manager, Chris. He stated they have no policy requiring you to be
a new customer in order to purchase the phone outright. He apologized
for any misunderstanding that may have occurred and asked that you call
him directly if you have any further concerns regarding this.

Chris also informed me of the process that they are using at this
location for the waiting list. Having your name on the list will not
hold a phone for you. They are taking names of people who want the
phone and when a shipment arrives they call the people on the list and
inform them they have received a shipment. The phones are then given
out on a first come-first serve basis.

This process is different then the other two locations (******
and ******) I have contacted on you behalf. These two
locations are Sprint Corporate stores and have a similar process. The
wait list at these stores will hold you a phone for a specified amount
of time after you are contacted.

Whether this was a misunderstanding, or you were given deliberate
information, I apologize again that you were given the impression that
Sprint values you less than a new customer. This is not the case and we
value you as a customer. If you would like to conduct a three-way call
with Yourself, Chris, and me, I would be more than happy to do so.
Also, if you have any further questions or concerns, feel free to reply
to this email or contact me on my desk phone. My desk phone number is
******* and my office hours are Monday through Friday from 9:00 AM
to 6:00 PM EST.