Quote:
Originally Posted by fenske09
They responded with this:
Thank you for taking the time to speak with me today. I understand that
you called 4 different stores and where told that you could not purchase
the HTC EVO 4G at full price. I apologize for any inconvenience or
frustration that you experienced due to this issue. We value you as a
customer and hope that we can regain your trust and loyalty.
As we discussed I have spoke with the Store Managers at the locations
you specified. I was assured that there was a misunderstanding of the
process. I apologize again for this issue. I have placed your name on
the waiting lists at 2 stores located at:
*****
and:
*****
I hope that I was able to assist you and address you issues and concerns
for you. If you would like to be placed on the waiting list at the
other two locations, please let me know. Also, if you have any further
questions or concerns, feel free to reply to this email. You may also
contact me on my desk phone at ******** during my office hours of
9:00 AM to 6:00 PM EST. Thank you for choosing Sprint and have a
wonderful day!
|
My response:
I was allowed to be put on a "list" for when EVO's came in stock. EVERY store asked if I was new or existing. After I called back to get an update (a week later), every rep asked me again, "if I was new or an existing customer". They also said they, "had no way of knowing what number I was because it is "automatic". That might fly for a less educated naive person, but I don't buy it.
I apologize for any inconvenience or
> frustration that you experienced due to this issue. We value you as a
> customer and hope that we can regain your trust and loyalty.
Obviously, your "value" for me, is less than a potential "new" customer.
>
> As we discussed I have spoke with the Store Managers at the locations
> you specified. I was assured that there was a misunderstanding of the
> process.
This is a standard procedure, a "misunderstanding" would be an isolated case, this is not.
I apologize again for this issue. I have placed your name on
> the waiting lists at 2 stores located at:
>
My name should already be on a "list" for both of these stores. When you asked to put my name on it, they should have let you know, "oh fenske09, he is number so and so." This makes me believe you either the manager disregarded my name after they found out I was existing and in contract, or just lied to you when they knew you would catch them going against company policy.
>
> I hope that I was able to assist you and address you issues and concerns
> for you.
You haven't really accomplished anything because if this was actually a"misunderstanding" you would have easily been able to tell me what number I was in line at each store.
If you would like to be placed on the waiting list at the
> other two locations, please let me know.
No thanks.
Also, if you have any further
> questions or concerns, feel free to reply to this email. You may also
> contact me on my desk phone at ******* during my office hours of
> 9:00 AM to 6:00 PM EST. Thank you for choosing Sprint and have a
> wonderful day!
>
>
> Sincerely,
Thank you for your effort, but I'm not buying the story as you explain it, "all managers must have had a misunderstanding".
My apologizes for being so blunt, but your so call efforts have fallen way short of being anywhere close to "regaining my trust or loyalty."