EVO 3D Purchase Experience for Sero-P Customers - How'd it go?

[craazy786]

Hello Everyone,

So I've been a Sero Customer for like 6 years now and have been holding out on upgrading to Sero-P (have the TP2) but this phone convinced me to take the jump.

I really want the Evo 3D on the 24th. So I'm going to try to get it on the 24th.

This is my experience so far 1) I pre-ordered the Evo3d from BBY a few weeks ago 2) I called Sprint Employee Line today 18886037981 and upgraded to the Sero-P account. 3) I asked them about purchasing from best buy and they said it's risky and that I should go to a corp store. 4) I called the corp store and asked if they could do it, and they said flat out "Nope, we'll jack your account if we try it"

So here's what I'm going to do next - Call Sprint Employee Line again to ask if there's any other way to get my hands on the Evo3d by tomorrow w/out jacking my plan. If they have nothing for me, I'm going to go to Best Buy tomorrow, try to get the phone by having the sales person call Sprint and see if they can work it out.

I know there are already a few threads out there on this topic - thought one specifically could be about how purchase day experiences went for Sero-P customers.

Btw, my appointment with bby is at 8am.

Thanks everyone!

[craazy786]

All - just called the employee line again for Sero Customers and spoke to a nice gentleman named Nick. He told me that it's possible to get the phone through best buy but it just takes some extra effort. He said I should go to the store tomorrow and call the Sprint Employee line and they'll talk to the rep at the store to figure it out.

Keeping my fingers crossed!

[Chuck_IV]

That's essentially what I was told. I changed my plan to SERO-P earlier and spoke to a guy(forgot his name already ) who said that when Best buy calls to activate, they will have to call the employee line anyway and that he was one of the people who does support for the Best Buys.

I am bringing along the phone number for the employee line. Hopefully I can get the Best Buy guy to call straight to that line in the first place.

[craazy786]

Just got my phone!

So this is what happened:
1 - walked into the store at 8am and sat down with the sales person at best buy. (btw, she tried to sell me so many add-ons, best buy is nuts)
2 - explained to her that i have sprint employee referral plan and that we'll need to call the employee line to activate. She said fine and we called the line.
3 - while she was on the call, a douchebag sprint rep came over and asked what was going on. after we told him, he said sorry, we can't do this and the sales person hung up the phone. I was like "WTF?!" he then explained to me that Best Buy doesn't get reimbursed for sero deals, so they can't do it.
4 - i called the Sprint Employee line on my phone, spoke to a fellow named Charles and asked if he could help. He was really nice and basically switched me to a everything plus plan temporarily. I had to be slick about it, while Charles knew I was going to be switched back to the Sero, in front of the best buy and sprint rep i pretended I was changing it permanently.
5 - Charles stayed on the phone with me until the Evo 3d was added to my account under the everything plus plan, and as soon as it was added switched me back!

I walked out of the store with the Evo 3d, some accessories that i think i'm going to return, and the Sprint Sero Premium plan! - btw verified it online.

So def. possible to purchase from a retailer, just a bit of a hassle!

[Chuck_IV]

That is definitely new to me. I've never read anyone having to go thru that. I didn't think the activation part had anything to do with anything because it is an upgrade on a current plan, not a new activation.

I've read where people were able to get their phones from Best Buy WITHOUT them being activated in the store and the people did it themselves.

[Ruh]

Originally Posted by Chuck_IV

That is definitely new to me. I've never read anyone having to go thru that. I didn't think the activation part had anything to do with anything because it is an upgrade on a current plan, not a new activation.

I've read where people were able to get their phones from Best Buy WITHOUT them being activated in the store and the people did it themselves.

It sounds like retailers want to activate your phones in store so that they can get a chunk of your bill as profit. But its optional etc. Interesting to know lol, never thought it to that way.

[oZo]

I went to a Sprint corporate store at 8AM, and was told that I had to wait til 6/27 to get an EVO 3D.
I complained, the manager came over and called Sprint, and it was all fixed by 8:20AM.
I would like to think that my experience will help the Sprint people at the store get it done even faster for the next Sero Premium client (if they get any!)

[jmana]

I am running into the same crap at a corp store. They better figure it out!

[chong67]

Originally Posted by jmana

I am running into the same crap at a corp store. They better figure it out!

Why is that?

I too have SERO and about to get the SERO-P.

Tell them to call Telesales at the store.

[jmana]

I had to call *2 from my cell and hand it to the store rep. Ended up having to switch to a different plan for them to activate the phone, then immediately went back to SERO, lucky for me the store rep kept the phone rep on the phone the whole time and didn't just send me home to iron out the details myself! Haven't had much time to play with the phone yet, but signed into the Sprint Hub and went to download a "scene" and it's taking literally forever, not a good first impression!